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Authors: Priyanka Singh 1 ; Fiona Lynch 2 and Markus Helfert 1

Affiliations: 1 School of Business, Innovation Value Institute, Lero, Maynooth University, Maynooth, Co. Kildare, Ireland ; 2 School of Science & Computing, Waterford Institute of Technology (WIT), Waterford, Ireland

Keyword(s): Smart City Framework, Citizens, Smart Service.

Abstract: The initiatives around the involvement of citizens in smart city development is increasing significantly with the aim of enhancing the quality of life for the citizens of these cities through better public services. There is plethora of studies discussing various technologies and platforms to obtain citizen’s feedback for smart city development. Nonetheless, there are very limited studies which provide guidance on how to utilise those feedbacks and improve quality of the services in order to provide better experience to the citizens. This paper examines past work regarding different aspects of citizen’s involvement in smart cities and classify the existing literature through the lens of a smart city framework. This study offers an overview of diverse concepts and platforms associated with the role of citizens in smart city design and development by featuring possible linkages to the related layers of the adopted framework. This study further proposes a conceptual model to incorporate citizen’s feedback in more structured way at architecture level in order to meet their requirements and to provide improved quality of services to them. (More)

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Paper citation in several formats:
Singh, P.; Lynch, F. and Helfert, M. (2021). Role of Citizens in the Development of Smart Cities: Benefit of Citizen’s Feedback for Improving Quality of Service. In Proceedings of the 10th International Conference on Smart Cities and Green ICT Systems - SMARTGREENS; ISBN 978-989-758-512-8; ISSN 2184-4968, SciTePress, pages 35-44. DOI: 10.5220/0010442000350044

@conference{smartgreens21,
author={Priyanka Singh. and Fiona Lynch. and Markus Helfert.},
title={Role of Citizens in the Development of Smart Cities: Benefit of Citizen’s Feedback for Improving Quality of Service},
booktitle={Proceedings of the 10th International Conference on Smart Cities and Green ICT Systems - SMARTGREENS},
year={2021},
pages={35-44},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010442000350044},
isbn={978-989-758-512-8},
issn={2184-4968},
}

TY - CONF

JO - Proceedings of the 10th International Conference on Smart Cities and Green ICT Systems - SMARTGREENS
TI - Role of Citizens in the Development of Smart Cities: Benefit of Citizen’s Feedback for Improving Quality of Service
SN - 978-989-758-512-8
IS - 2184-4968
AU - Singh, P.
AU - Lynch, F.
AU - Helfert, M.
PY - 2021
SP - 35
EP - 44
DO - 10.5220/0010442000350044
PB - SciTePress

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