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Authors: Arno Rottensteiner and Christian Ploder

Affiliation: Management, Communication and IT, MCI Management Center Innsbruck, Universitaetsstrasse 15, Innsbruck, Austria

Keyword(s): Knowledge Management, Knowledge Audit Framework, SME.

Abstract: The importance of knowledge management in ISO 9001 certified Small and Medium-Sized Enterprises (SME) gained importance over the past few years. A company-wide knowledge base could not only improve the central organizational decision-making, but furthermore contribute to sustainably preserving and expanding competitive advantages based on proper knowledge management (Ayinde et al., 2021). Therefore, the paper aims is to present a Knowledge Audit Framework, especially for ISO 9001 certified SMEs based on current theories and described for practical implementation. The framework will additionally help these ISO 9001 certified SMEs to manage relevant business processes and moreover improve the crucial documentation of several knowledge-intensive business processes. The framework is derived from current research and empirically based on the case study research method combining a participating observation, direct observation during a focus group workshop, and a structured questionnaire in order to prioritize the evaluated knowledge gaps. This prioritized listing of gaps builds the basis for efficient knowledge management improvements in the organization and the implementation of necessary measures in the field of knowledge management. (More)

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Paper citation in several formats:
Rottensteiner, A. and Ploder, C. (2022). Identifying and Assessing Knowledge Gaps in ISO 9001 Certified SMEs using a Knowledge Audit Framework. In Proceedings of the 14th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2022) - KMIS; ISBN 978-989-758-614-9; ISSN 2184-3228, SciTePress, pages 158-162. DOI: 10.5220/0011539600003335

@conference{kmis22,
author={Arno Rottensteiner. and Christian Ploder.},
title={Identifying and Assessing Knowledge Gaps in ISO 9001 Certified SMEs using a Knowledge Audit Framework},
booktitle={Proceedings of the 14th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2022) - KMIS},
year={2022},
pages={158-162},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011539600003335},
isbn={978-989-758-614-9},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the 14th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2022) - KMIS
TI - Identifying and Assessing Knowledge Gaps in ISO 9001 Certified SMEs using a Knowledge Audit Framework
SN - 978-989-758-614-9
IS - 2184-3228
AU - Rottensteiner, A.
AU - Ploder, C.
PY - 2022
SP - 158
EP - 162
DO - 10.5220/0011539600003335
PB - SciTePress

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