Author:
Amy Rosellini
Affiliation:
Department of Information Science, University of North Texas, Denton, TX, U.S.A. People Operations, New Western, Irving, TX, U.S.A.
Keyword(s):
Virtual Reality, Knowledge Transfer, Behaviour Change, Adult Learning, Training.
Abstract:
Virtual Reality technology provides a more effective, cost-saving learning solution to firms, however more research is needed to understand how VR technology transfers to real world behaviour change. Current studies measure the impact of VR technology in a training environment without integration of adult learning theory that benefit all learning styles. To measure the effectiveness of VR technology in the training environment, industries like healthcare and aviation are studied at a greater rate because of their knowledge management systems and high stakes need for learning. A flight attendant study conducted within a training environment takes a new approach measuring the impact of VR technology on behaviour outcomes. This study relies on post-training behaviours rather than survey or assessments. With over three years of VR integration blended into a formal training environment, early evidence supports the utilization of VR technology to teach flight safety to flight attendants. I
nitial findings show an improvement in new flight attendant scores measuring behaviour change in a series of safety tasks performed post-training. In addition, early research provides unanticipated evidence of the impact on knowledge transfer when some workers are not utilizing VR technology and others do utilize VR technology in the same environment.
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