Usability Engineering Methods for the Web

The paper presents the results of a study on usability methods for evaluating Web sites. lt summarizes the "Heuristics for Web Communications," and reports the practical experiences with these heuristics, contrasting them with the "Keevil Index" and combining them with user testing with thinking aloud. It concludes that working with the "Heuristics for Web Communications" takes more time and effort than working with the "Kevil Index," but produces more consistent results. The heuristics proved to be applicable both in heuristic evaluation and in combination with user testing.