Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Ash, T. The file: A personal history. New York: Vintage, 1998.
Black, E. IBM and the holocaust. New York: Crown, 2001.
Federal Enterprise Architecture Project Management Office. E-Gov Enterprise Architecture Guidancehttp://www.feapmo.gov/resources/E-Gov_Guidance_Final_Draft_v2.0.pdf, 2002.
Federal Enterprise Architecture Project Management Office. Implementing the President’s management agenda for e-government. http://www.feapmo.gov/resources/e-gov_strategy.pdf, 2003.
Frye, E. personal communication, 2003.
Hasson, J. Gingrich blasts TSA, e-bureaucracy. Federal Computer Week, June 11, 2003. http://www.fcw.com/fcw/articles/2003/0609/web-gingrich-06-11-03.asp
Holzel, D. The assembly man. Michigan Today, Fall 2003, Vol 35, No. 3. http://www.umich.edu/news/MT/03/Fal03/assembly.html
Karat, J., Karat, C., and Ukelson, J. Affordances, motivation, and the design of user interfaces Communications of the ACM, August 2000, Vol. 43, No. 8, pages 49–51.
Marchionini, G., Hanan, S., and Brandt, L. Digital government. Communications of the ACM, January 2003, Vol. 46, No. 1, pages 25–27.
Riecken, D. Personalized views of personalization. Communications of the ACM, August 2000, Vol. 43, No. 8, pages 27–28.
Rust, R., and Kannan, P. E-service: A new paradigm for business in the electronic environment. Communications of the ACM, June 2003, Vol. 46, No. 6, pages 37–42.
Stafford, T. E-services. Communications of the ACM, June 2003, Vol. 46, No. 6, pages 27–28.
Laws and Regulations Concerning Personalization
Federal Trade Commission. Privacy regulations, including Children’s online privacy protection act (COPPA) and The Gramm-Leach-Bliley financial modernization act of 1999. http://www.ftc.gov/privacy/
GSA 2003-N02. E-Authentication policy for federal agencies: request for comments. Federal Register, Vol. 68, No. 133, Friday, July 11, 2003, 41370–41374.
Public Law 104-191 Health insurance portability and accountability act of 1996 (HIPAA). http://aspe.hhs.gov/admnsimp/pl104191.htm
5 U.S.C. § 552A. The privacy act of 1974. http://www.usdoj.gov/04foia/privstat.htm. 1974.
18 U.S.C.§ 1030. Computer fraud and abuse act. http://www.usdoj.gov/criminal/cybercrime/1030_new.html
20 U.S.C. § 1232g; 34 CFR Part 99. The family education and privacy act (FERPA). http://www.ed.gov/offices/OII/fpco/ferpa/index.html
Editor information
Rights and permissions
Copyright information
© 2004 Kluwer Academic Publishers
About this chapter
Cite this chapter
Halstead-Nussloch, R. (2004). Self-Service, Personalization and Electronic Governmen. In: Karat, CM., Blom, J.O., Karat, J. (eds) Designing Personalized User Experiences in eCommerce. Human-Computer Interaction Series, vol 5. Springer, Dordrecht. https://doi.org/10.1007/1-4020-2148-8_10
Download citation
DOI: https://doi.org/10.1007/1-4020-2148-8_10
Publisher Name: Springer, Dordrecht
Print ISBN: 978-1-4020-2147-3
Online ISBN: 978-1-4020-2148-0
eBook Packages: Springer Book Archive