Abstract
Empirical studies of material artifacts in practice continue to be a rich source of theoretical concepts for CSCW. This paper explores the foundational concept of boundary objects and presents the results of a year-long ethnographic study of collaborative work. This research questions the assumption that artifacts exist necessarily within a web of standardized processes and that disorderly processes should be treated as “special cases”. I suggest that artifacts can serve to establish and destabilize protocols themselves and that artifacts can be used to push boundaries rather than merely sailing across them.
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Lee, C.P. (2005). Between Chaos and Routine: Boundary Negotiating Artifacts in Collaboration. In: Gellersen, H., Schmidt, K., Beaudouin-Lafon, M., Mackay, W. (eds) ECSCW 2005. Springer, Dordrecht. https://doi.org/10.1007/1-4020-4023-7_20
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DOI: https://doi.org/10.1007/1-4020-4023-7_20
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