Abstract
This paper draws on current research and from it isolates a framework of trust definitions. From these definitions models of the trust relationships specific to the implementation of knowledge management within a governmental organisation are developed. As a foundation for the paper we address the nature of knowledge, adhering to current accepted definitions of tacit and explicit knowledge, while introducing a third knowledge type – obscured explicit knowledge. We argue that this third type is a subtype of explicit knowledge, and has been misidentified as tacit knowledge. We also argue that this third type is fundamental to the models. We argue that social acceptance of knowledge management is fundamentally based on trust and subsequently develop the models that describe the complex trust relationships involved in this acceptance.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Macintosh, A., Filby, I., Kingston, J.: Knowledge Management Techniques: Teaching & Dissemination Concepts. International Journal of Human Computer Studies (Special Issue on Organizational Memories & Knowledge Management) 51(3) (1999)
Kingston, J., Macintosh, A.: Knowledge Management through Multi-Perspective Modelling: Representing and Distributing Organisational Memory. Knowledge Based Systems Journal 13(2–3), 121–131 (2000); ISSN 0950-7051
Georgiadis, P., Lepouras, G., Vassilakis, C., Boukis, G., Tambouris, E., Gorilas, S., Davenport, E., Macintosh, A., Fraser, J., Lochhead, D.: SmartGov: A knowledge-based platform for transactional electronic services. In: Traunmüller, R., Lenk, K. (eds.) EGOV 2002. LNCS, vol. 2456, pp. 362–370. Springer, Heidelberg (2002)
Fraser, J., Adams, N., Macintosh, A., McKay-Hubbard, A., Lobo, T.P., Pardo, P.F., Martínez, R.C., Vallecillo, C.S.: Knowledge Management Applied to e-Government Services: the Use of an Ontology. In: Wimmer, M.A. (ed.) KMGov 2003. LNCS (LNAI), vol. 2645. Springer, Heidelberg (2003)
Ford, D.P.: Trust and Knowledge Management: The Seeds of Success. In: Holsapple, C. (ed.) Handbook on Knowledge Management. Springer, Heidelberg (2002) (in press)
Shapiro, D., Sheppard, B., Cheraskin, L.: Business on a handshake. Negotiation Journal 8, 365–377 (1992)
Zucker, L.: Production of trust: Institutional sources of economic structure, 1840–1920. In: Straw, B., Cummings, L. (eds.) Research in Organizational Behavior, vol. 8, pp. 53–111. JAI Press, Greenwich (1986)
Morris, J., Moberg, D.: Work organizations as contexts for trust and betrayal. In: Sarbin, T., Carney, R., Eoyang, C. (eds.) Citizen Espionage: Studies in Trust and Betrayal, Praeger, Westport, CT, pp. 163–187 (1994)
Gilbert, J., Li-Ping Tang, T.: An examination of organizational trust antecedents. Public Personnel Management 27(3), 321–338 (1998)
Wooten, T., Rowley, T.: Using Anthropological Interview Strategies to Enhance Knowledge Acquisition. Expert Systems with Applications 9(4), 469–482 (1995)
Adams, N., Fraser, J., Macintosh, A.: Towards an Ontology for Electronic Transaction Services. presented at “AI in Business Workshop” at ES2002 the 22nd International Conference of the BCS Specialist Group on Knowledge-Based Systems and Applied Artificial Intelligence, Cambridge (December 2002)
Adams, N., Fraser, J., Macintosh, A., McKay-Hubbard, A.: Towards an Ontology for Electronic Transaction Services. Special Issue International Journal of Intelligent Systems in Accounting Finance and Management D. E. O’Leary and A. Preece 11, 173–181 (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
McKay-Hubbard, A., Macintosh, A. (2003). Models of Trust for Knowledge-Based Government Services. In: Traunmüller, R. (eds) Electronic Government. EGOV 2003. Lecture Notes in Computer Science, vol 2739. Springer, Berlin, Heidelberg. https://doi.org/10.1007/10929179_55
Download citation
DOI: https://doi.org/10.1007/10929179_55
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-40845-1
Online ISBN: 978-3-540-45239-3
eBook Packages: Springer Book Archive