Abstract
The scope of this paper is to analyze the extent to which Information Technology can be used as an enabler in the transformation of productive processes associated with the activities of government organs, with an emphasis on the use of Internet technology, in government-to-citizen processes in the Brazilian context. For this purpose, the process of issuing and renewing driver’s licenses coordinated by the Department of Transport of the State of Rio de Janeiro in Brazil is presented so as to show how redesigning the former production process with the assistance of Information Technology brought about improvements for the citizen.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
BRASIL (1999). Portaria N. 47, CTB, March 18 (1999)
Joia, L.A.: Large-Scale Reengineering on Project Documentation at Engineering Consultancy Companies. International Journal of Information Management 18(3), 215–224 (1998)
Venkatraman, N.: IT – Enable Business Transformation: From Automation to Busines Scope Redefinition. Sloan Management Review 35(2), 73–87 (1994)
Yin, R.: Case Study Research and Design. SAGE Publications, Thousand Oaks (1994)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Joia, L.A. (2003). Information Technology as an Enabler for Innovation in Government-to-Citizen Processes. In: Traunmüller, R. (eds) Electronic Government. EGOV 2003. Lecture Notes in Computer Science, vol 2739. Springer, Berlin, Heidelberg. https://doi.org/10.1007/10929179_77
Download citation
DOI: https://doi.org/10.1007/10929179_77
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-40845-1
Online ISBN: 978-3-540-45239-3
eBook Packages: Springer Book Archive