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Information Technology as an Enabler for Innovation in Government-to-Citizen Processes

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Electronic Government (EGOV 2003)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2739))

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Abstract

The scope of this paper is to analyze the extent to which Information Technology can be used as an enabler in the transformation of productive processes associated with the activities of government organs, with an emphasis on the use of Internet technology, in government-to-citizen processes in the Brazilian context. For this purpose, the process of issuing and renewing driver’s licenses coordinated by the Department of Transport of the State of Rio de Janeiro in Brazil is presented so as to show how redesigning the former production process with the assistance of Information Technology brought about improvements for the citizen.

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Author information

Authors and Affiliations

  1. Getulio Vargas Foundation and Rio de Janeiro State University, Brazilian School of Public and Business Administration, Rua Presidente Carlos de Campos 115/503, BL 02, Rio de Janeiro, RJ, 22231-080, Brazil

    Luiz Antonio Joia

Authors
  1. Luiz Antonio Joia
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Editors and Affiliations

  1. Institute of Informatics in Business and Government, University of Linz, Altenbergerstr. 69, 4040, Linz, Austria

    Roland Traunmüller

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© 2003 Springer-Verlag Berlin Heidelberg

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Joia, L.A. (2003). Information Technology as an Enabler for Innovation in Government-to-Citizen Processes. In: Traunmüller, R. (eds) Electronic Government. EGOV 2003. Lecture Notes in Computer Science, vol 2739. Springer, Berlin, Heidelberg. https://doi.org/10.1007/10929179_77

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  • DOI: https://doi.org/10.1007/10929179_77

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-40845-1

  • Online ISBN: 978-3-540-45239-3

  • eBook Packages: Springer Book Archive

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