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Accountability of Electronic Cross-Agency Service-Delivery Processes

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Electronic Government (EGOV 2005)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 3591))

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Abstract

Due to the fragmented nature of governments, governmental services are delivered by cross-agency service-delivery processes. Accountability for these cross-agency service-delivery processes is especially challenging, as it is unclear who is accountable for the whole cross-agency process. Unclear accountability relationships lead to untransparent processes. In this paper, we investigate literature on accountability, derive a framework for accountability of cross-agency service-delivery processes, and propose several initial mechanisms and guidelines for ensuring accountability of these processes.

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Author information

Authors and Affiliations

  1. Faculty of Technology, Policy, and Management, Delft University of Technology, Delft, The Netherlands

    Jeffrey Gortmaker, Marijn Janssen & René W. Wagenaar

Authors
  1. Jeffrey Gortmaker
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  2. Marijn Janssen
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  3. René W. Wagenaar
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Editor information

Editors and Affiliations

  1. Institute for IS Research, University of Koblenz-Landau, Universitätsstr. 1, 56070, Koblenz, Germany

    Maria A. Wimmer

  2. Institute of Informatics in Business and Government, University of Linz, Altenbergerstr. 69, 4040, Linz, Austria

    Roland Traunmüller

  3. ESI/Informatics, Örebro University, 701 82, Örebro, Sweden

    Åke Grönlund

  4. Centre for Applied ICT, Copenhagen Business School, 60 Howitzvej, DK– 2000, Frederiksberg

    Kim V. Andersen

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© 2005 Springer-Verlag Berlin Heidelberg

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Gortmaker, J., Janssen, M., Wagenaar, R.W. (2005). Accountability of Electronic Cross-Agency Service-Delivery Processes. In: Wimmer, M.A., Traunmüller, R., Grönlund, Å., Andersen, K.V. (eds) Electronic Government. EGOV 2005. Lecture Notes in Computer Science, vol 3591. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11545156_5

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  • DOI: https://doi.org/10.1007/11545156_5

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-28466-6

  • Online ISBN: 978-3-540-31737-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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