Abstract
Due to the fragmented nature of governments, governmental services are delivered by cross-agency service-delivery processes. Accountability for these cross-agency service-delivery processes is especially challenging, as it is unclear who is accountable for the whole cross-agency process. Unclear accountability relationships lead to untransparent processes. In this paper, we investigate literature on accountability, derive a framework for accountability of cross-agency service-delivery processes, and propose several initial mechanisms and guidelines for ensuring accountability of these processes.
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Gortmaker, J., Janssen, M., Wagenaar, R.W. (2005). Accountability of Electronic Cross-Agency Service-Delivery Processes. In: Wimmer, M.A., Traunmüller, R., Grönlund, Å., Andersen, K.V. (eds) Electronic Government. EGOV 2005. Lecture Notes in Computer Science, vol 3591. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11545156_5
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DOI: https://doi.org/10.1007/11545156_5
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-28466-6
Online ISBN: 978-3-540-31737-1
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