Abstract
Being the dominant telecommunication company in Taiwan, ChungHwa Telecom Co., Ltd., CHT is her symbol listed on the New York Stock Exchange, provides major communication services to more than 23 million people living in Taiwan. CHT has vast number of software developed on client-server or web-based architectures with client software installed in more than ten thousand client computers spreading over the entire nation. Since telecommunication industry evolved in fast pace, the software functions are constantly changing. The changes have to be reflected in all client software before new services can be launched. Thus, the cost and time in distributing contents to client computers has become a major concern in CHT. To improve the efficiency of contents distribution, this research helps CHT develop new software to automatically distribute contents to client computers. To minimize the chance of system locks and balance contents distribution loading, in the new system, each dispatching server sends update contents to no more than three other servers. The contents are delivered with hybrid routing strategy that combines both fixed and adaptive routing strategies. With its low error rate and speedy distribution, the new system reduces the man-minutes per year required to manage the contents distribution of a client server system from 14,227.2 minutes to 1,144 minutes, namely reduces 92% of the time. The user satisfaction of the system was also found to be above 80% among six factors of the measurement designed by Bailey, et al. [1].
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Bailey, J.E., Orlikowski, W.J.: A Short-form Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use. J. Mana. Inform. Syst. 4, 44–59 (1988)
Gokhale, A.A.: Enterprise-wide networking for manufacturing. Comput. & Ind. Eng. 35, 259–262 (1998)
Mills, R.J., Paper, D., Lawless, K.A., Kulikowich, J.M.: Hypertext navigation- an intrinsic component of the corporate intranet. J. Comput. Inform. Syst. 43, 44–50 (2002)
Conti, M., Gregori, E., Lapenna, W.: Client-side content delivery policies in replicated web services: parallel access versus single server approach. Perform Eva. 59, 137–157 (2005)
Ranganathan, C., Ganpathy, S.: Key dimensions of business-to-customer web sites. Inform. & Mana. 39, 457–465 (2002)
Stuckenschmidt, H., van Harmelen, F.: Generating and managing metadata for web-based information systems. Knowledge-Based Syst. 17, 201–206 (2004)
Taylor, M.J., Mcwilliam, J., England, D., Akomode, J.: Skills required in developing electronic commerce for small and medium enterprises: case based generalization approach. Elec. Commerce Res. & Appl. 3, 253–265 (2004)
Fry, M., MacLarty, G.: Policy-based content delivery: an active network approach. Comput. Commun. 24, 241–248 (2001)
Rosenblatt, B.: Enterprise content integration: a progress report. Seybold Report: Analyzing Publish Technologies 3, 9–14 (2003)
Frank, C., Gardoni, M.: Information content management with shared ontologies- at corporate research centre of EADS. Int. J. Inform. Mana. 25, 55–70 (2005)
Kaminski, J., Olivo Jr., O.A.: Up close with SMS 2003. Netw. Comput. 15, 84–86 (2004)
Demange, G.: On group stability in hierarchies and networks. J. Polit. Econ. 112, 754–778 (2005)
Ruffer, S.M., Yen, D., Lee, S.: Client-server computing technology: a framework for feasibility analysis and implementation. Int. J. Inform. Mana. 15, 135–150 (1995)
de Vries, W.A., Fieck, R.A.: Client-server infrastructure: a case study in planning and conversion. Ind. Mana. & Data Syst. 97, 222–236 (1997)
Wang, W.M., Liang, C.C., Lu, H.Z., Chow, W.S., Chang, K.Y.: Research of Testing Process: The Case of TOPS-System Delivery Process. TL Tech. J. 34, 7–34 (2004)
Beaubrun, R., Pierre, S.: A routing algorithm for distributed communication networks. In: IEEE Conference on Computer Networks, LCN, vol. 97, pp. 99–105 (1997)
Pham, P.P., Perreau, S.: Increasing the network performance using multi-path routing mechanism with load balance. Ad Hoc Netw. 2, 433–459 (2004)
Bertsekas, D., Gallager, R.: Data Netwwork. Prentice Hall, Englewood Cliffs (1987)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Liang, CC., Hsu, PY., Leu, JD., Luh, H. (2005). An Effective Approach for Content Delivery in an Evolving Intranet Environment – A Case Study of the Largest Telecom Company in Taiwan. In: Ngu, A.H.H., Kitsuregawa, M., Neuhold, E.J., Chung, JY., Sheng, Q.Z. (eds) Web Information Systems Engineering – WISE 2005. WISE 2005. Lecture Notes in Computer Science, vol 3806. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11581062_81
Download citation
DOI: https://doi.org/10.1007/11581062_81
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-30017-5
Online ISBN: 978-3-540-32286-3
eBook Packages: Computer ScienceComputer Science (R0)