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Business Process Support as a Basis for Computerized Knowledge Management

  • Conference paper
Professional Knowledge Management (WM 2005)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 3782))

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Abstract

One of the major factors behind the less successful implementations of computerized knowledge management systems (KMS) is lack of motivation to use such a system on behalf of the end-users. To create such a motivation, i.e., achieve usability, a computerized KMS should be integrated with a business process support (BPS) system and provide three main functionalities: (1) provide a process context, (2) gather automatically experience-based knowledge, and (3) provide an active generalized knowledge base. Such an integrated KMS/BPS can be built using a state-oriented view on business processes. The paper describes a version of a system built according to this view. The system fully implements the first two functionalities, the third one being under development. The system is currently installed at a pilot site. Research work in progress includes creating a formal language for representing an active generalized knowledge base, and investigating the impact of the introduction of an integrated KMS/BPS on the pilot organization.

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Author information

Authors and Affiliations

  1. Royal Institute of Technology, Stockholm, Sweden

    Birger Andersson & Erik Perjons

  2. IbisSoft AB, Stockholm, Sweden

    Ilia Bider

Authors
  1. Birger Andersson
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  2. Ilia Bider
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  3. Erik Perjons
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Editor information

Editors and Affiliations

  1. Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany

    Klaus-Dieter Althoff

  2. Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Kaiserslautern, Germany

    Andreas Dengel

  3. Department of Business Information Systems II, University of Trier, Trier, Germany

    Ralph Bergmann

  4. Department for Experience Management, Fraunhofer Institute for Experimental Software Engineering, Kaiserslautern

    Markus Nick

  5. Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Trippstadter Straße 122, 67663, Kaiserslautern, Germany

    Thomas Roth-Berghofer

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© 2005 Springer-Verlag Berlin Heidelberg

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Andersson, B., Bider, I., Perjons, E. (2005). Business Process Support as a Basis for Computerized Knowledge Management. In: Althoff, KD., Dengel, A., Bergmann, R., Nick, M., Roth-Berghofer, T. (eds) Professional Knowledge Management. WM 2005. Lecture Notes in Computer Science(), vol 3782. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11590019_61

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  • DOI: https://doi.org/10.1007/11590019_61

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-30465-4

  • Online ISBN: 978-3-540-31620-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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