Abstract
Searching and finding items on the WWW is increasingly difficult for businesses and for consumers. Many navigation and keyword searches are inadequate for the modern consumer. What’s plaguing e-commerce is the lack of intelligent assistance. The e-Salesman System (eSS) [11], based on a knowledge-driven intelligent model, aims to simulate the human element of traditional shopping for online sales. This paper presents a tool for authoring and managing an intelligent system that will change the current approach to online browsing, searching, and shopping. The contribution of this solution is to allow merchants to customize and change their e-retail shops to interact with online users based on their dynamic changed models to meet their business rules and marketing needs.
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Kowalczyk, R., Ulieru, M., Unland, R.: Integrating Mobile and Intelligent Agents in Advanced e-Commerce: A Survey. In: Agent Technologies, Infrastructures, Tools, and Applications for E-Services (2002)
Ali, S., Rahman, M., Wibowo, K.: Indiana University of Pennsylvania. In: First Annual ABIT Conference Artificial Intelligence and E-Commerce, Pittsburg, Pennsylvania, May 3-5 (2001)
Yager, R.R., College, I.: Targeted E-Commerce Marketing Using Fuzzy Intelligent Agents. In: 2000 IEEE Intelligent Systems (2000)
Burns, A., Madey, G.: Development of a web-based Intelligent Agent for The Fashion Selection and Purchasing Process via Electronic Commerce. In: Proceeding from Americas Conference on Information Systems, pp. 140–141 (1998)
Aberdeen Group Inc., Interactive Customer Care: Enriching the Self-Service Experience with Automated Agents. An Executive White Paper (November 2000)
Hayes, C.C.: Agents in a nutshell- a very brief introduction. IEEE Transactions on Knowledge and Data Engineering 11(1), 127–132 (1999)
Nishida, T.: Social Intelligence Design for the Web. IEEE Computer (2002)
Takeuchi, Y., Katagiri, Y.: ATR MI&C Res. Labs., Kyoto. Social character design for animated agents. In: Proceedings of RO-MAN 1999, 8th IEEE International Workshop, Pisa, Italy, September 27-29, pp. 53–58 (1999)
Macías, J.A., Castells, P.: An Authoring Tool for Building Adaptive Learning Guidance Systems on the Web. In: Proceedings of the 6th International Computer Science Conference on Active Media Technology, December 18-20, pp. 268–278 (2001)
Murray, T.: Authoring Intelligent Tutoring Systems: An analysis of the state of the art. International Journal of Artificial Intelligence in Education 10, 89–129 (1999)
Ting, M., Seth, V., Gao, J.: The e-Salesman System. In: CEC 2004 Proceedings - IEEE Conference on E-Commerce Technology, July 6-9, pp. 353–357 (2004)
Korbe, W., Stanton, V., Gao, J.: iES: An Intelligent Electronic Sales Platform. In: Proceedings of International Conference on E-Commerce Research (ICECR 2003), Dallas Texas, October 23-26 (2003)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Ting, M.P., Gao, J. (2005). Web-Based Authoring Tool for e-Salesman System. In: Yang, L.T., Amamiya, M., Liu, Z., Guo, M., Rammig, F.J. (eds) Embedded and Ubiquitous Computing – EUC 2005. EUC 2005. Lecture Notes in Computer Science, vol 3824. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11596356_54
Download citation
DOI: https://doi.org/10.1007/11596356_54
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-30807-2
Online ISBN: 978-3-540-32295-5
eBook Packages: Computer ScienceComputer Science (R0)