Abstract
With the deployment of specialized application systems e.g. customer relationship management (CRM) or supply chain management (SCM), the interconnection of enterprises becomes more and more complex. At the same time the need for exchanging information between enterprises, being part of different value networks, increases. This interconnection of enterprises is often hampered as data structures as well as functionality is difficult to integrate. The deployment of an integrated information system architecture (ISA) would facilitate inter-organizational integration and reduce data management problems at the same time. This paper illustrates on basis of two examples how an integrated information system architecture for CRM and SCM can strengthen inter-organizational integration and enable a continuous exchange of information between all enterprises, which are involved in the value network.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Kopanaki, E., et al.: The Impact of Inter-organizational Information Systems on the Flexibility of Organizations. In: Proceedings of the Sixth Americas Conference on Information Systems (AMCIS), Long Beach, CA (2000)
Picot, A., Reichwald, R., Wiegand, R.: Die grenzenlose Unternehmung - Information, Organisation and Management. In: Auflage (ed.), Wiesbaden, vol. 4, pp. 2–6 (2001)
Warnecke, H.-J.: Vom Fraktal zum Produktionsnetzwerk. Unternehmenskooperationen erfolgreich gestalten. In: Braun, J.H. (ed.), Berlin (1999)
Sawhney, M., Zabin, J.: The Seven Steps to Nirvana: Strategic Insights into eBusiness Transformation, New York (2001)
Malone, T.W., Lautbacher, R.J.: The Dawn of the E-Lance Economy. Harvard Business Review, 145–152 (September-October 1998)
Engineers, I.o.E.a.E., IEEE Standard Computer Dictionary: A Compilation of IEEE Standard Computer Glossaries (1990)
Sinz, E.J.: Architektur von Informationssystemen. In: Rechenberger, P., Pomberger, G. (eds.) Informatikhandbuch. Hanser Verlag, München (1999)
Fleisch, E.: Das Netzwerkunternehmen: Strategien und Prozesse zur Steigerung der Wettbewerbsfähigkeit in der. In: Networked economy, Springer, Berlin (2001)
Selk, B., Turowski, K., Winnewisser, C.: Information System Design for Demand-Driven Supply Networks - Integrating CRM & SCM. In: Fourth International ICSC Symposium on Engineering of Intelligent Systems EIS 2004, University of Madeira, Funchal, Portugal, February 29 - March 2. ICSC Academic Press, University of Madeira (2004)
Albani, A., et al.: Dynamic Modelling of Strategic Supply Chains. In: Bauknecht, K., Tjoa, A.M., Quirchmayr, G. (eds.) EC-Web 2003. LNCS, vol. 2738. Springer, Heidelberg (2003)
Albani, A., Winnewisser, C., Turowski, K.: Dynamic Modelling of Demand Driven Value Networks. In: On The Move to Meaningful Internet Systems and Ubiquitous Computing 2004: CoopIS, DOA and ODBASE. LNCS. Springer, Larnaca (2004)
Fingar, P., Kumar, H., Sharma, T.: Enterprise E-Commerce - The Software Component Breakthrough for Business-to-Business Commerce. Meghan-Kiffer Press, Tampa (2000)
Kalakota, R., Robinson, M.: e-Business 2.0 Roadmap for Success, 2nd edn. Addison Wesley, Boston (2001)
Hagel, J.: Out of the Box: Strategies for Achieving Profits Today and Growth Tomorrow through Web Services. Harvard Business School Press, Boston (2002)
Puschmann, T.: Collaboration Portale. Architektur, Integration, Umsetzung und Beispiele. St. Gallen, Universität St. Gallen (2003)
Bazijanec, B., et al.: Component-based Architecture for Protocol Vector Conversion in Inter-organizational Systems. In: Meersman, R., Tari, Z., Corsaro, A. (eds.) OTM-WS 2004. LNCS, vol. 3292, pp. 556–567. Springer, Heidelberg (2004)
Bazijanec, B., et al.: Establishing Interoperability of Coordination Protocols in ad-hoc Inter-Organizational Collaborations. In: Interop-Esa 2005 - First International Conference on Interoperability of Enterprise Software and Applications. Springer, science + business media, Geneva (2005)
Vandermerve, S.: How Increasing Value to Customer Improves Business Results. MIT Sloan Management Review 42, 27–37 (2000)
Harmon, P., Rosen, M., Guttman, M.: Developing E-Business Systems and Architectures: A Manager’s Guide. Morgan Kaufmann, San Francisco (2001)
Österle, H.: Geschäftsmodell des Informationszeitalters, in Business Networking in der Praxis: Beispiele und Strategien zur Vernetzung mit Kunden und Lieferanten. In: Österle, H., Fleisch, E., Alt, R. (eds.) Geschäftsmodell des Informationszeitalters, in Business Networking in der Praxis: Beispiele und Strategien zur Vernetzung mit Kunden und Lieferanten, pp. 17–38. Springer, Berlin (2002)
Mertens, P.: Integrierte Informationsverarbeitung 1 - Operative Systeme in der Industrie, 14th edn. Gabler Verlag, Wiesbaden (2004)
Turowski, K.: Fachkomponenten: Komponentenbasierte betriebliche Anwendungssysteme. Shaker Verlag, Aachen (2003)
Turowski, K., Zaha, J.M.: Methodological Standard for Service Specification. International Journal of Services and Standards (2004)
Albani, A., et al.: Domain Based Identification and Modelling of Business Component Applications. In: Kalinichenko, L.A., Manthey, R., Thalheim, B., Wloka, U. (eds.) ADBIS 2003. LNCS, vol. 2798, pp. 30–45. Springer, Heidelberg (2003)
Albani, A., Dietz, J.L.G., Zaha, J.M.: Identifying Business Components on the basis of an Enterprise Ontology. In: Interop-Esa 2005 - First International Conference on Interoperability of Enterprise Software and Applications, Geneva, Switzerland (2005)
IBM, Business Systems Planning-Information Systems Planning Guide, ed. I.D. (Ed.). International Business Machines, Atlanta (1984)
Albani, A., et al.: Component Framework for Strategic Supply Network Development. In: Benczúr, A.A., Demetrovics, J., Gottlob, G. (eds.) ADBIS 2004. LNCS, vol. 3255, pp. 67–82. Springer, Heidelberg (2004)
Albani, A., et al.: Komponentenmodell für die Strategische Lieferkettenentwicklung. In: 6th Internationale Tagung Wirtschaftsinformatik (WI 2003) Medien - Märkte - Mobilität. Physica-Verlag, Dresden (2003)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2006 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Selk, B., Kloeckner, S., Albani, A. (2006). Enabling Interoperability of Networked Enterprises Through an Integrative Information System Architecture for CRM and SCM. In: Bussler, C.J., Haller, A. (eds) Business Process Management Workshops. BPM 2005. Lecture Notes in Computer Science, vol 3812. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11678564_27
Download citation
DOI: https://doi.org/10.1007/11678564_27
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-32595-6
Online ISBN: 978-3-540-32596-3
eBook Packages: Computer ScienceComputer Science (R0)