Abstract
We propose an analytic method to evaluate groupware design. The method was inspired by GOMS, a well-known approach to analyze usability problems with single-user interfaces. GOMS has not yet been amply applied to evaluate groupware because of several fundamental distinctions between the single-user and multi-user contexts. The approach described in this paper overcomes such differences. We also illustrate the application of the model by applying it to the design of a collaborative tool for software engineering requirements negotiation.
This is a preview of subscription content, log in via an institution to check access.
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Pinelle, D., Gutwin, C.: Groupware Walkthrough: Adding Context to Groupware Usability Evaluation. In: Proceedings of the SIGCHI conference on Human factors in computing systems: Changing our world, changing ourselves, Minneapolis, Minnesota, USA, pp. 455–462. ACM Press, New York (2002)
Grudin, J.: Groupware and Social Dynamics: Eight Challenges for Developers. Communications of the ACM 37, 92–105 (1994)
Pinelle, D., Gutwin, C., Greenberg, S.: Task Analysis for Groupware Usability Evaluation: Modeling Shared-Workspace Tasks with the Mechanics of Collaboration. ACM Transactions on Computer-Human Interaction 10, 281–311 (2003)
Steves, M., Morse, E., Gutwin, C., Greenberg, S.: A Comparison of Usage Evaluation and Inspection Methods for Assessing Groupware Usability. In: Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work, Boulder, Colorado, USA, pp. 125–134 (2001)
Card, S., Moran, T., Newell, A.: The Psychology of Human-Computer Interaction, Lawrance Elrbaum, Hillsdale, NJ (1983)
Kieras, D.: A Guide to Goms Model Usability Evaluation Using Ngomsl. In: University of Michigan (1996)
John, B., Kieras, D.: Using Goms for User Interface Design and Evaluation: Which Technique? ACM Transactions on Computer-Human Interaction 3, 287–319 (1996)
Card, S., Moran, T., Newell, A.: The Keystroke-Level Model for User Performance Time with Interactive Systems. Communications of the ACM 23, 396–410 (1980)
Kieras, D., Wood, S., Meyer, D.: Predictive Engineering Models Based on the Epic Architecture for a Multimodal High-Performance Human-Computer Interaction Task. ACM Transactions on Computer-Human Interaction 4, 230–275 (1997)
Ritter, F., Baxter, G., Jones, G., Young, R.: Supporting Cognitive Models as Users. ACM Transactions on Computer-Human Interaction 7, 141–173 (2000)
Kieras, D., Santoro, T.: Computational Goms Modeling of a Complex Team Task: Lessons Learned. In: Proceedings of the SIGCHI conference on Human factors in computing systems, Vienna, Austria, pp. 97–104. ACM Press, New York (2004)
Douglas, S., Kirkpatrick, A.: Model and Representation: The Effect of Visual Feedback on Human Performance in a Color Picker Interface. ACM Transactions on Graphics 18, 96–127 (1999)
Gutwin, C., Benford, S., Dyck, J., Fraser, M., Vaghi, I., Greenhalgh, C.: Revealing Delay in Collaborative Environments. In: Proceedings of the SIGCHI conference on Human factors in computing systems, Vienna, Austria, pp. 503–510. ACM Press, New York (2004)
Dewan, P., Choudhary, R.: Coupling the User Interfaces of a Multiuser Program. ACM Transactions on Computer-Human Interaction 2, 1–39 (1995)
Haag, S., Raja, M., Schkade, L.: Quality Function Deployment Usage in Software Development. Communications of the ACM 39, 41–49 (1996)
Ramires, J., Antunes, P., Respício, A.: Software Requirements Negotiation Using the Software Quality Function Deployment. In: Fuks, H., Lukosch, S., Salgado, A. (eds.) Groupware: Design, Implementation, and Use, vol. 5807, Springer, Heidelberg (2005)
Antunes, P., Borges, M.R.S., Pino, J.A., Carriço, L.: Analyzing Groupware Design by Means of Usability Results. In: Shen, W., James, A., Chao, K., Younas, M., Lin, Z., Barthès, J. (eds.) Proceedings of the Ninth International Conference on Computer Supported Cooperative Work in Design (CSCWiD 2005), Coventry University UK, pp. 283–288 (2005)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2006 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Antunes, P., Borges, M.R.S., Pino, J.A., Carriço, L. (2006). Analytic Evaluation of Groupware Design. In: Shen, Wm., Chao, KM., Lin, Z., Barthès, JP.A., James, A. (eds) Computer Supported Cooperative Work in Design II. CSCWD 2005. Lecture Notes in Computer Science, vol 3865. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11686699_4
Download citation
DOI: https://doi.org/10.1007/11686699_4
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-32969-5
Online ISBN: 978-3-540-32970-1
eBook Packages: Computer ScienceComputer Science (R0)