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Experience Management with Case-Based Assistant Systems

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Advances in Case-Based Reasoning (ECCBR 2006)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 4106))

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Abstract

In this paper, we present a framework for Experience Management (EM) which is populated with case-based assistant systems for EM. The framework follows the building block model of Probst et al [28] which has been developed as a guidance for knowledge management activities. We taylor the building blocks for the special needs of EM and discuss for each building block the support and automation opportunities by case-based assistant systems based on sample systems from the literature. We take up a holistic point of view, i.e. we regard the psycho-social aspect in an own building block as well as the organizational aspect. The impacts of these efforts are investigated in a case study that has shown significantly increasing access ratios when following some psycho-social findings in the design and organization of a case-based EM system.

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Author information

Authors and Affiliations

  1. Department of Business Information Systems II, University of Trier, 54286, Trier, Germany

    Mirjam Minor

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  1. Mirjam Minor
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Editors and Affiliations

  1. Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Trippstadter Straße 122, 67663, Kaiserslautern, Germany

    Thomas R. Roth-Berghofer

  2. PricewaterhouseCoopers LLP, Center for Advanced Research, Ten Almaden Blvd, Suite 1600, 95113, San Jose, CA

    Mehmet H. Göker

  3. Department of Computer Engineering, Bilkent University, 06800, Ankara, Turkey

    H. Altay Güvenir

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Minor, M. (2006). Experience Management with Case-Based Assistant Systems. In: Roth-Berghofer, T.R., Göker, M.H., Güvenir, H.A. (eds) Advances in Case-Based Reasoning. ECCBR 2006. Lecture Notes in Computer Science(), vol 4106. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11805816_15

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  • DOI: https://doi.org/10.1007/11805816_15

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-36843-4

  • Online ISBN: 978-3-540-36846-5

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