Abstract
Estonian spoken human-human information dialogues (calls) have been analyzed with the aim of finding lexical and syntactic cues which can be used for automatic recognition of dialogue acts. We considered a customer’s requests where the goal of the speaker is to get some information or trigger an action by the hearer who is an official person. The corpus analysis demonstrates that a limited number of verbs in a limited number of forms are used to form requests, and there is a difference between general requests which only introduce a topic and exact requests where the speaker has to get certain information or trigger an action by the hearer.
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Hennoste, T. et al. (2006). Cue-Based Interpretation of Customer’s Requests: Analysis of Estonian Dialogue Corpus. In: Salakoski, T., Ginter, F., Pyysalo, S., Pahikkala, T. (eds) Advances in Natural Language Processing. FinTAL 2006. Lecture Notes in Computer Science(), vol 4139. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11816508_22
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DOI: https://doi.org/10.1007/11816508_22
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