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Trust Facilitating Good Software Outsourcing Relationships

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Software Process Improvement (EuroSPI 2006)

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 4257))

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Abstract

Offshore outsourcing and teams working across national borders have become a fact. Management experiences difficulties when applying traditional management approaches, because of the increased complexity of global organizations and global partnerships and their dependency on people with different underlying norms, values and beliefs. Cultural sensitivity is a core issue. Trust, an issue embedded in culture, is utmost important for global organizations and global outsourcing partnerships. In this paper we investigate the phenomenon of trust by analyzing the characteristics, their interconnection and identification in the software outsourcing context. Our findings reveal the importance of trust in software outsourcing relationships and the recognition that trust is culture bound and therefore prompts for special caution and cultural awareness. The advantages gained in outsourcing relationships which could demonstrate trust between partners were improved communication, efficiency and output of Information Systems (IS) development projects, as well as mitigation of opportunistic behavior.

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Author information

Authors and Affiliations

  1. Department of Informatics, Alexander Technological Educational Institute of Thessaloniki, P.O. Box 141, GR-57400, Thessaloniki, Greece

    Kerstin V. Siakas, Dimitri Maoutsidis & Errikos Siakas

Authors
  1. Kerstin V. Siakas
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  2. Dimitri Maoutsidis
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  3. Errikos Siakas
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Editor information

Editors and Affiliations

  1. Lero – the Irish Software Engineering Research Centre, University of Limerick, Ireland

    Ita Richardson

  2. Dept. of Communication Systems, Lund University, SE-221 00, LUND, Sweden

    Per Runeson

  3. EuroSPI, c/o ISCN LTD, Bray, Co., Wicklow, Ireland

    Richard Messnarz

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© 2006 Springer-Verlag Berlin Heidelberg

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Siakas, K.V., Maoutsidis, D., Siakas, E. (2006). Trust Facilitating Good Software Outsourcing Relationships. In: Richardson, I., Runeson, P., Messnarz, R. (eds) Software Process Improvement. EuroSPI 2006. Lecture Notes in Computer Science, vol 4257. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11908562_16

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  • DOI: https://doi.org/10.1007/11908562_16

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-47695-5

  • Online ISBN: 978-3-540-47696-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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