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Increasing Search Quality with the Semantic Desktop in Proposal Development

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Practical Aspects of Knowledge Management (PAKM 2006)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 4333))

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Abstract

Quicker response times and less production costs of proposal development require further automation of sales assistant functionality in CRM environments. Automation still struggles with the handling of abstraction and the subjective character of knowledge. Based on the knowledge creation framework the paper outlines and tests the increase of search quality with Semantic Desktop technology. The discussion of peer-to-peer settings and semantic concepts illustrates the influence of individual perspectives on search quality. It reveals first potentials and benefits for process-integration, like semantic CRM and illustrates approaches to increase knowledge worker’s productivity.

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Author information

Authors and Affiliations

  1. Siemens Business Services GmbH und Co OHG, Munich, Germany

    Mark Siebert

  2. BTU Cottbus, Germany

    Pierre Smits

  3. KM Dept, DFKI, Kaiserslautern, Germany

    Leo Sauermann & Andreas Dengel

  4. CS Dept, DFKI, Kaiserslautern, Germany

    Andreas Dengel

Authors
  1. Mark Siebert
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  2. Pierre Smits
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  3. Leo Sauermann
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  4. Andreas Dengel
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Editor information

Editors and Affiliations

  1. Institute for Information and Process Management, University of Applied Sciences St. Gallen, Teufener Strasse 2, 9000, St. Gallen, Switzerland

    Ulrich Reimer

  2. Faculty of Computer Science, Department of Knowledge and Business Engineering, University of Vienna, Bruenner Str. 72, 1210, Vienna, Austria

    Dimitris Karagiannis

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© 2006 Springer-Verlag Berlin Heidelberg

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Siebert, M., Smits, P., Sauermann, L., Dengel, A. (2006). Increasing Search Quality with the Semantic Desktop in Proposal Development. In: Reimer, U., Karagiannis, D. (eds) Practical Aspects of Knowledge Management. PAKM 2006. Lecture Notes in Computer Science(), vol 4333. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11944935_25

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  • DOI: https://doi.org/10.1007/11944935_25

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-49998-5

  • Online ISBN: 978-3-540-49999-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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