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A Framework for Mapping and Evaluating Business Process Costs in the Tourism Industry Supply Chain

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Information and Communication Technologies in Tourism 2005

Abstract

Business processes are an essential value-creation element for any organisation. However, aside from the rhetoric that accompanies references to Business Process Reengineering, little knowledge exists about them. This is a considerable weakness, given that ICT is frequently advocated as a business process-enabler. This study addresses this gap by presenting a framework for defining, mapping and quantifying business process costs in the supply chain. A Co-operative Inquiry was undertaken involving cycles of action and reflection, leading to results that have been tested and validated in “live” organisational settings. The findings have useful implications for the ways in which organisations implement ICT in the tourism supply chain.

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Author information

Authors and Affiliations

  1. Department of Tourism & Leisure, University of Luton, UK

    Philip Alford

Authors
  1. Philip Alford
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Editor information

Editors and Affiliations

  1. School of Business and Enterprise, Queen Margaret University College, Edinburgh, Scotland, UK

    Andrew J. Frew

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© 2005 Springer-Verlag Wien

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Alford, P. (2005). A Framework for Mapping and Evaluating Business Process Costs in the Tourism Industry Supply Chain. In: Frew, A.J. (eds) Information and Communication Technologies in Tourism 2005. Springer, Vienna. https://doi.org/10.1007/3-211-27283-6_12

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  • DOI: https://doi.org/10.1007/3-211-27283-6_12

  • Publisher Name: Springer, Vienna

  • Print ISBN: 978-3-211-24148-6

  • Online ISBN: 978-3-211-27283-1

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