Abstract
This paper presents a user-centered approach to elicit, validate and weigh context sensitive requirements for website usability. The approach is illustrated in the context of booking packaged holiday tours via the internet. Four target groups were identified. Interviews with 6 members of each target group were performed. Building upon the interviews, 24 context scenarios were composed and validated. Each context scenario was analyzed and requirements extracted. From 706 requirements, 242 requirements were left over after identical or similar requirements were eliminated. A survey to validate and weigh the relevance of the requirements was conducted, in which 312 potential users took part. Only nine (3.7%) requirements were found to be judged irrelevant. No significant difference between the target groups was found. Thus, it is concluded that the remaining 233 requirements are relevant to assess tour operators' website usability.
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© 2005 Springer-Verlag Wien
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Hümmer, M., Kretschmer, D., Hofmann, B. (2005). User-Centered Requirements Engineering: Usability Issue for Websites of Tour Operators. In: Frew, A.J. (eds) Information and Communication Technologies in Tourism 2005. Springer, Vienna. https://doi.org/10.1007/3-211-27283-6_46
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DOI: https://doi.org/10.1007/3-211-27283-6_46
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-24148-6
Online ISBN: 978-3-211-27283-1