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Danciu, V.A., Hanemann, A., Sailer, M., Hegering, HG. (2006). IT Service Management: Getting the View. In: Kern, EM., Hegering, HG., Brügge, B. (eds) Managing Development and Application of Digital Technologies. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-34129-3_7
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