Summary
Natural communication is accompanied by errors, misunderstandings, and emotions. Although in the last decade considerable research has evolved on these topics, human-computer dialogue applications still focus on the exchange of rational specifications of the tasks that should be performed by the system. In this chapter we describe a component that is devoted to processing problematic input that is characterized by the lack of a clear specification of the user’s request. The following topics are discussed: interpretation of emotions and verbally communicated likes and dislikes, interpretation of indirect specifications, clarification of underspecified input, help on demand, robust navigation in multimodal dialogue and generation of error messages.
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Streit, M. (2006). Problematic, Indirect, Affective, and Other Nonstandard Input Processing. In: Wahlster, W. (eds) SmartKom: Foundations of Multimodal Dialogue Systems. Cognitive Technologies. Springer, Berlin, Heidelberg . https://doi.org/10.1007/3-540-36678-4_22
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DOI: https://doi.org/10.1007/3-540-36678-4_22
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