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Cognitive Structures of Software Evaluation: A Means-End Chain Analysis of Quality

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Product Focused Software Process Improvement (PROFES 2001)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2188))

Abstract

This paper reports on a study of eight interviews conducted in an Australian Internet/Telecommunications organization. We sought to study the stakeholders’ understanding of software quality, and the level of importance perceived in regard to different characteristics of software quality. The research finds that different stakeholders have different views of software quality. The research also finds that desired values and consequences sought by the stakeholder influence their view of quality and their choice of product characteristics used in their quality evaluation.

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Author information

Authors and Affiliations

  1. Department of Information Systems, University of Technology, Sydney, 123, Broadway, NSW, 2007, Australia

    Bernard Wong

  2. School of Computer Science & Engineering, Sydney, NSW, 2052, Australia

    Ross Jeffery

Authors
  1. Bernard Wong
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  2. Ross Jeffery
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Editor information

Editors and Affiliations

  1. Fraunhofer IESE, Sauerwiesen 6, 67661, Kaiserslautern, Germany

    Frank Bomarius

  2. VTT Electronics, P.O. Box 1100, 90571, Oulu, Finland

    Seija Komi-Sirviö

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© 2001 Springer-Verlag Berlin Heidelberg

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Wong, B., Jeffery, R. (2001). Cognitive Structures of Software Evaluation: A Means-End Chain Analysis of Quality. In: Bomarius, F., Komi-Sirviö, S. (eds) Product Focused Software Process Improvement. PROFES 2001. Lecture Notes in Computer Science, vol 2188. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44813-6_5

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  • DOI: https://doi.org/10.1007/3-540-44813-6_5

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-42571-7

  • Online ISBN: 978-3-540-44813-6

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