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Social Capital, Community Trust, and E-government Services

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Trust Management (iTrust 2003)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2692))

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Abstract

This paper analyses data from two large-scale community surveys to explore the relationship between community trust relations, as an expression of social capital, and perceptions of the quality of locally available government services. The analysis leads to a model of trust propagation within communities. The factors which connect different forms of trust suggest information and communication technologies for the public sector have an important role to play in mediating trust relations in the community. We indicate some implications for designers, managers and developers of these technologies.

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References

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Author information

Authors and Affiliations

  1. Centre for Regional, Economic and Social Research, Sheffield Hallam University, Pond Street, Sheffield, UK, S1 1WB

    Michael Grimsley & Geoff Green

  2. Security and Requirements Group, Computing Department, The Open University, Walton Hall, Milton Keynes, UK, MK7 6AA

    Anthony Meehan

  3. Department of Economics and Related Studies, University of York, York, UK, YO10 5DD

    Bernard Stafford

Authors
  1. Michael Grimsley
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  2. Anthony Meehan
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  3. Geoff Green
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  4. Bernard Stafford
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Editor information

Editors and Affiliations

  1. Department of Computer and Information Sciences Livingstone Tower, University of Strathclyde, 26 Richmond Street, Glasgow, G1 1XH, UK

    Paddy Nixon  & Sotirios Terzis  & 

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© 2003 Springer-Verlag Berlin Heidelberg

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Grimsley, M., Meehan, A., Green, G., Stafford, B. (2003). Social Capital, Community Trust, and E-government Services. In: Nixon, P., Terzis, S. (eds) Trust Management. iTrust 2003. Lecture Notes in Computer Science, vol 2692. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44875-6_12

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  • DOI: https://doi.org/10.1007/3-540-44875-6_12

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-40224-4

  • Online ISBN: 978-3-540-44875-4

  • eBook Packages: Springer Book Archive

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