Abstract
Technological developments in telephone-based dialogue systems have led to a situation where the main hindrance to progress is our lack of understanding of how dialogues work. The challenge to us is to understand dialogues in order to design efficient automated systems which take account of what users instinctively need. Two areas are addressed. Firstly, there is the fact that users automatically relate to the interpersonal aspect of each others participant role. The other one is that dialogue sequences are joint productions and grammatical expectations are exchanged in a way not immediately intuitive to the observer. Examples are presented and possible ways forward discussed.
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Monaghan, J. (2000). Pragmatic and Grammatical Aspects of the Development of Dialogue Strategies. In: Sojka, P., Kopeček, I., Pala, K. (eds) Text, Speech and Dialogue. TSD 2000. Lecture Notes in Computer Science(), vol 1902. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-45323-7_68
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DOI: https://doi.org/10.1007/3-540-45323-7_68
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