Abstract
This paper discusses the use of information extraction and natural language generation in the design of an automated e-mail answering system.We analyse short free-form texts and generating a customised and linguistically-motivated answer to frequently asked questions.We describe the approach and the design of a system currently being developed to answer e-mail in French regarding printer-related questions addressed to the technical support staff of our computer science department.
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Kosseim, L., Beauregard, S., Lapalme, G. (2001). Using Information Extraction and Natural Language Generation to Answer E-Mail. In: Bouzeghoub, M., Kedad, Z., Métais, E. (eds) Natural Language Processing and Information Systems. NLDB 2000. Lecture Notes in Computer Science, vol 1959. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-45399-7_13
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DOI: https://doi.org/10.1007/3-540-45399-7_13
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