Skip to main content
SpringerLink
Log in

Trust Objects in Electronic Commerce Transactions

  • Conference paper
  • First Online:
Object-Oriented Information Systems (OOIS 2002)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2425))

Included in the following conference series:

  • 475 Accesses

Abstract

People see trust as an important key issue in embracing electronic commerce. In this paper we review trust within the context of electronic commerce and we propose a trust model, which is based on object-oriented concepts.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Ackerman, M. Cranor, L. & Reagle, J. (1999) Privacy in E-Commerce: Examining User Scenarios and Privacy Preferences, Proceeding of the ACM Conference on Electronic Commerce, pp. 1–8, ACM Press.

    Google Scholar 

  2. Ahuja, V. (2000) Building Trust in Electronic Commerce, IT Pro.

    Google Scholar 

  3. Booch, G. Rumbaugh, J. & Jacobson, I. (1999) The Unified Modelling Language: User Guide, Addison-Wesley.

    Google Scholar 

  4. Calcanis, C. (2000) Lecture notes in Website Management & Security, South Bank University.

    Google Scholar 

  5. Checkland, P. (1999) Systems Thinking, Systems Practice, John Wiley & Sons.

    Google Scholar 

  6. Egger, F. N. (2001) Affective Design of E-Commerce User Interfaces: How to Maximise Perceived Trustworthiness, Proceedings of the International Conference on Affective Human Factors Design, Asean Academic Press.

    Google Scholar 

  7. Eriksson, H. & Penker, M. (1998) UML Toolkit, John Wiley & Sons.

    Google Scholar 

  8. Ferraro, A. (1998) Electronic Commerce: The Issues and Challenges to Creating Trust and a Positive Image in Consumer Sales on the World Wide Web, [Online], Available: http://www.firstmonday.dk/issues/issue3_6/ferraro/index.html [2002, March 27].

  9. Gollmann, D. (1999) Computer Security, John Wiley & Sons.

    Google Scholar 

  10. Govier, T. (1997) Social Trust and Human Communities, McGill-Queen’s University Press.

    Google Scholar 

  11. Hawkins, S. Yen, D. C. & Chou, D. C. (2000) Awareness and Challenges of Internet Security, Information Management & Computer Security, Vol. 8, No. 3, MCB University Press.

    Google Scholar 

  12. Jones, S. Wilikens, M. Morris, P. & Masera M. (2000) Trust Requirements in E-Business: A Conceptual Framework for Understanding the Needs and Concepts of Different Stakeholders, Communications of the ACM, Vol. 43, No. 12, ACM Press.

    Google Scholar 

  13. Keen, P. Balance, C. Chan, S. & Schrump, S. (2000), Electronic Commerce Relationships: Trust by Design, Prentice Hall.

    Google Scholar 

  14. Kim, K. & Prabhakar, B. (2000) Initial Trust, Perceived Risk, and the Adoption of Internet Banking, [Online], Available: http://research.is.uc.edu/bipin/Research/TrustIB.htm [2002,March 27].

  15. McNight, D. H. & Chervany, N. L. (2000) What is Trust? A Conceptual Analysis and an Interdisciplinary Model, Proceedings of the 6th Americas Conference on Information Systems.

    Google Scholar 

  16. Misztal, B. A. (1996) Trust in Modern Societies, Polity Press.

    Google Scholar 

  17. Novak, T.P. Hoffman, D.L. & Peralta, M. (1998) Building Consumer Trust in Online Environments: The Case for Information Privacy, [Online], Available: http://elab.vanderbilt.edu/research/papers/html/manuscripts/cacm.privacy98/cacm.privacy98.htm [2002, March 27].

  18. Papadopoulou, P. Kanellis, P. & Martakos, D. (2001) Investigating Trust in E-Commerce: A Literature Review and a Model for its Formation in Customer Relationships, Proceedings of the 7th Americas Conference on Information Systems.

    Google Scholar 

  19. Ratnasingham, P. & Kumar, K. (2000) Trading Partner Trust in Electronic Commerce Participation, Proceedings of the 21st International Conference in Information Systems.

    Google Scholar 

  20. Ratnasingham, P. (1998) The Importance of Trust in Electronic Commerce, Internet Research: Electronic Networking Applications and Policy, Vol. 8, No. 4, MCB University Press.

    Google Scholar 

  21. Schoder D. & Yin, P. L. (2000) Building Firm Trust Online, Communications of the ACM, Vol. 43, No. 12, ACM Press.

    Google Scholar 

  22. Seinauer, D. D. Wakid, S. A. & Rasberry, S. (1997) Trust and Traceability in Electronic Commerce, Standard View, Vol. 5, No. 3.

    Google Scholar 

  23. Slovic, P. et al (2000) The Perception of Risk, Earthscan Publications.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. School of Computing, Information Systems and Mathematics South Bank University, London, England

    Costas Calcanis, Dilip Patel & Shushma Patel

Authors
  1. Costas Calcanis
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Dilip Patel
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Shushma Patel
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. UMR 5506 CNRS LIRMM - Laboratoire d’Informatique, de Robotique et de Microélectronique de Montpellier, Université Montpellier II, 161, Rue Ada, 34392, Montpellier, France

    Zohra Bellahsène

  2. School of Computing, Information Systems and Mathematics Centre for Information and Organisation Studies, South Bank University, 103 Borough Road, SE1 0AA, London, UK

    Dilip Patel

  3. Panthéon Sorbonne Centre de Recherche en Informatique, Université Paris 1, 90 Rue de Tolbiac, 75634, Paris cedex 13, France

    Colette Rolland

Rights and permissions

Reprints and permissions

Copyright information

© 2002 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Calcanis, C., Patel, D., Patel, S. (2002). Trust Objects in Electronic Commerce Transactions. In: Bellahsène, Z., Patel, D., Rolland, C. (eds) Object-Oriented Information Systems. OOIS 2002. Lecture Notes in Computer Science, vol 2425. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-46102-7_7

Download citation

  • DOI: https://doi.org/10.1007/3-540-46102-7_7

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-44087-1

  • Online ISBN: 978-3-540-46102-9

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics

Search

Navigation