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VCRM — Vienna Citizen Request Management

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Electronic Government

Part of the book series: Lecture Notes in Computer Science ((volume 2456))

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Abstract

The vCRM is one of the eGovernment applications, which was awarded by the European Commission’s eGovernance Competition 2001. [1 eGovernment] It is the only workflow application within the Vienna City Administration, which handles tasks administration wide and not like the standard procedures within a department. It deals with all comments, complaints, requests, which are not routine eGovernment processes and have a specific legally defined procedure. It deals not with requests that are designated to a specific department. One main advantage of this procedure is, that the officer in charge may easily adjust the workflow according to the specific need of the case. It is one of the finalists of the Global Awards for Excellence in Workflow [2 WARIA 2002]

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References

  1. Liikanen, Making eEurope a reality, European IT Forum 2000 Monaco

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  2. G. Jakisch, eVienna living situation based eGovernment and eDemocracy, DEXA, Munich, 2001, 397 ff

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  3. E. Theimer “Electronic Services” http://wwws14.advge.magwien.gv.at/w4base/mdi/default.asp Vienna 1997

  4. Resel, Eschner, ELAK ZBM, VCA MD 55 internal training document, Vienna 1999

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Author information

Authors and Affiliations

  1. Vienna City Administration, MKS, Rathausstraße 1, 1082, Vienna, Austria

    Josef Wustinger

  2. Vienna City Administration, MD 14-EDP, Rathausstraße 1, 1082, Vienna, Austria

    Gerhard Jakisch & Rainer Riedel

  3. Vienna City Administration, MD 55, Niederhofstraße 23/304, 1120, Vienna, Austria

    Rolf Wohlmannstetter

Authors
  1. Josef Wustinger
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  2. Gerhard Jakisch
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  3. Rolf Wohlmannstetter
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  4. Rainer Riedel
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Editor information

Editors and Affiliations

  1. Institute of Applied Computer Science, University of Linz, Altenbergerstr. 69, 4040, Linz, Austria

    Roland Traunmüller

  2. Lehrstuhl für Verwaltungsinformatik, University of Oldenburg, 26111, Oldenburg, Germany

    Klaus Lenk

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© 2002 Springer-Verlag Berlin Heidelberg

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Wustinger, J., Jakisch, G., Wohlmannstetter, R., Riedel, R. (2002). VCRM — Vienna Citizen Request Management. In: Traunmüller, R., Lenk, K. (eds) Electronic Government. Lecture Notes in Computer Science, vol 2456. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-46138-8_30

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  • DOI: https://doi.org/10.1007/3-540-46138-8_30

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-44121-2

  • Online ISBN: 978-3-540-46138-8

  • eBook Packages: Springer Book Archive

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