Abstract
This paper reports on some of the recently completed work of the EU-supported Prisma project examining the best of e-government experience across Europe in relation to technology, organisational change and meeting the needs of the user (citizens and business). Future work of Prisma involves developing scenarios of change over the next ten years, building future-oriented best practice models and providing comprehensible and useful tools for practitioners and researchers to guide their decision making and research priorities respectively. Apart from examining e-government and e-governance generally, Prisma is also examining six service areas in detail: administrations, health, persons with special needs (the disabled and elderly), environment, transport and tourism.
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References
OECD (2001) Engaging Citizens in Policy-making: Information, Consultation and Public Participation. PUMA Policy Brief No. 10 http://www.oecd.org/pdf/M00007000/M00007815.pdf
PRISMA (2002) Pan-European changes and trends in service delivery, deliverable D2.2 of Prisma, a research action supported by the Information Society Technologies Programme of the European Union, 2000-2003, contact jeremy.millard@teknologisk.dk
PRISMA (2002) Pan-European best practice in service delivery, deliverable D3.2 of Prisma, a research action supported by the Information Society Technologies Programme of the European Union, 2000-2003, contact jeremy.millard@teknologisk.dk.
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© 2002 Springer-Verlag Berlin Heidelberg
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Millard, J. (2002). e-Government Strategies: Best Practice Reports from the European Front Line. In: Traunmüller, R., Lenk, K. (eds) Electronic Government. Lecture Notes in Computer Science, vol 2456. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-46138-8_49
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DOI: https://doi.org/10.1007/3-540-46138-8_49
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