Abstract
In order to gain more information about the maturity of software customers, as well as the customer-supplier relationship in general, a Danish national survey was carried out by DELTA and Ingeniøren during the summer of 2001. The survey was based on a part of the BOOTSTRAP process model. It took the form of a self-assessment, allowing the calculation of maturity levels for individual processes for the respondents. The results show a lack of cooperation between customer and supplier as well as a comparatively low maturity of the customers. ISO 9001 certification was found to increase maturity, but in general the respondents’ focus on work processes is quite low.
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Olesen, R., Johansen, J. (2002). Cooperate or Conquer? A Danish Survey of the Customer-Supplier Relationship. In: Kontio, J., Conradi, R. (eds) Software Quality — ECSQ 2002. ECSQ 2002. Lecture Notes in Computer Science, vol 2349. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-47984-8_24
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DOI: https://doi.org/10.1007/3-540-47984-8_24
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