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ELSI: A Medical Equipment Diagnostic System

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Case-Based Reasoning Research and Development (ICCBR 1999)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 1650))

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Abstract

A case-based reasoning system for diagnosing medical equipment, called ELSI, has been in use by the GE corporation since 1994. When a customer or field engineer calls the service center for help with a problem, the equipment’s error log is automatically downloaded. In ninety seconds or less, ELSI displays a sorted list of the best-matching logs in a case base of previous known problems, shows the fix, service notes, explains which sections of the log match, and which fixes each section predicts. This diagnostic information allows the service center engineer to recommend a temporary work-around or remote fixes to a customer, or helps a field engineer show up on site with the right parts the first time.

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References

  1. Cuddihy, P., and Shah, R., “Method and System for Analyzing Error Logs for Diagnostics”; US Patent 5463768; Oct 31,1995

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  2. Cuddihy, P., and Cheetham, W., “System and Method for Estimating a Measure of Confidence in a Match Generated from a Case-based Reasoning System”; US Patent 5799148; Aug 25, 1998

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  3. Cheetham, W., Case-Based Reasoning with Confidence, Ph.D Thesis, Rensselaer Polytechnic Institute, 1996.

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Author information

Authors and Affiliations

  1. GE Research & Development Center, 1 Research Circle, Niskayuna, NY, 12309

    Paul Cuddihy & William Cheetham

Authors
  1. Paul Cuddihy
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  2. William Cheetham
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Editor information

Editors and Affiliations

  1. Fraunhofer Institute for Experimental Software Engineering (IESE), Sauerwiesen 6, D 67661, Kaiserslautern, Germany

    Klaus-Dieter Althoff

  2. Department of Computer Science, University of Kaiserslautern, P.O. Box 3049, D 67653, Kaiserslautern, Germany

    Ralph Bergmann

  3. Department of Computer Science, University of Wyoming, P.O. Box 3682, Laramie, WY, 82072, USA

    L.Karl Branting

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© 1999 Springer-Verlag Berlin Heidelberg

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Cuddihy, P., Cheetham, W. (1999). ELSI: A Medical Equipment Diagnostic System. In: Althoff, KD., Bergmann, R., Branting, L. (eds) Case-Based Reasoning Research and Development. ICCBR 1999. Lecture Notes in Computer Science, vol 1650. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-48508-2_30

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  • DOI: https://doi.org/10.1007/3-540-48508-2_30

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-66237-2

  • Online ISBN: 978-3-540-48508-7

  • eBook Packages: Springer Book Archive

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