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Process quality problems from the point of view of the user and of the purchaser of software

  • Conference paper
  • First Online:
Objective Software Quality (SQ 1995)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 926))

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Abstract

The user/purchaser of software products makes investments of resources in software as one of the means for improving its own products and business.The level of improvement obtained depends, among other factors, on the quality level of the acquired software. Making reference to the relevant standard, normative and methodological documents, the paper illustrates how the quality level of the subcontracted software depends not only on the quality of the software supplier's process, but also on the quality of purchaser/user's own production/business processes. Being the purchaser/user the primary responsible of the preparation of the software requirements, which specify why the purchaser wants to invest in software, and what the software must do to improve the purchaser's products or purchaser's business process, the paper highlights the quality management activities which have to be performed by the purchaser, or monitored on the side of the supplier, in order to ensure a successful achievement of the purchaser's business goals.

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Author information

Authors and Affiliations

  1. METRIQS S.r.l, QualityLab Consortium, Via don Gnocchi, 33, Milano, Italy

    Antonio Cicu

Authors
  1. Antonio Cicu
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Editor information

Paolo Nesi

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© 1995 Springer-Verlag Berlin Heidelberg

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Cicu, A. (1995). Process quality problems from the point of view of the user and of the purchaser of software. In: Nesi, P. (eds) Objective Software Quality. SQ 1995. Lecture Notes in Computer Science, vol 926. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-59449-3_30

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  • DOI: https://doi.org/10.1007/3-540-59449-3_30

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-59449-9

  • Online ISBN: 978-3-540-49268-9

  • eBook Packages: Springer Book Archive

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