Abstract
This paper presents the Group Elicitation Method (GEM), a brainwriting technique augmented by a decision support system for constructing a shared memory. GEM has been successfully used in four industrial projects to elicit knowledge from experts. In particular, in three of them it was used to elicit end-users' knowledge for the design of new knowledge-based user interfaces. An example is developed in the aeronautical domain. This paper discusses the properties of such a method and the lessons learned. Finally, we discuss the leverage effect of GEM as a decision support tool and a computer-supported meeting environment.
Preview
Unable to display preview. Download preview PDF.
References
Barrett, E. (1992). Sociomedia-The Social Creation of Knowledge. MIT Press Book.
Boose, J.H. (1984). Personal construct theory and the transfer of human expertise. AAAI-84 Proceedings, pp. 27–33. California: American Association for Artificial Intelligence.
Boy, G.A. (1991). Intelligent Assistant System. Textbook. Published by Academic Press, London.
Boy, G.A. (1991). Indexing Hypertext Documents in Context. Proceedings of the Hypertext'91 Conference, San Antonio, Texas, December.
Boy, G.A. (1992). Semantic correlation in context: Application in document comparison and group knowledge design. Proceedings AAAI Spring Symposium on Cognitive Aspects of Knowledge Acquisition. J.H. Boose, W. Clancey, B. Gaines & A. Rappaport (Eds.). Stanford University, CA, USA.
Fisher, D.H. (1987). Knowledge Acquisition via Incremental Conceptual Clustering. Machine Learning, 2, pp. 139–172.
Flores, F., Graves, M., Hartfield, B. & Winograd, T. (1988). Computer systems and the design of organizational interaction. ACM Transactions on Office Information Systems, 6(2), pp. 153–172.
Kelly, G.A. (1955). The Psychology of Personal Constructs. New York: Norton.
McLeod, P.L. (1992). An assessment of experimental literature on electronic support of group work: Results of a meta-analysis. Human-Computer Interaction, 7, pp. 257–280.
Neal., L. & Mantei, M. (1993). Computer-Supported Meeting Environments. Tutorial Notes. Conference on Human Factors in Computing Systems, INTERCHI'93. Amsterdam, The Netherlands.
Newell, A. & Simon, H.A. (1972). Human Problem Solving, Englewood Cliffs, N.J., Prentice Hall.
Nielsen, J., Mack, R.B., Bergendorff, K.H. & Grischlowsky, N.L. (1986). Integrated software usage in the professional work environment: evidence from questionnaires and interviews. In Human Factors in Computing Systems, CHI'86 Conference Proceedings, Mantei, M. and Oberton, P. (Eds.), pp. 162–167. New York: ACM Press.
Norman, D.A. (1992). Turn signals are facial expressions of automobiles. Addison-Wesley Publishing Company, Reading, MA.
Shaw, L.G. & Gaines, B.R. (19993). Personal construct psychology foundations for knowledge acquisition and representation. Knowledge Aquisition for Knowledge-Base Systems. EKAW'93 Proceedings. N. Aussenac, G. Boy et al. (Eds.), pp. 256–276. Berlin: Springer-Verlag.
Tognazzini, B. (1992). Tog on interface. Addison-Wesley Publishing Company, Inc. Reading, MA.
Warfield, J.N. (1971). Societal Systems: Planning, Policy and Complexity. Wiley, New York.
Welbank, M. (1990). An overview of knowledge acquisition methods. Interacting with Computers, 2 (1), pp. 83–91.
Winograd, T. & Flores, F. (1986). Understanding computers and cognition-A new foundation for design. Addison-Wesley Pub. Comp., Inc. Reading, MA.
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 1996 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Boy, G. (1996). The group elicitation method: An introduction. In: Shadbolt, N., O'Hara, K., Schreiber, G. (eds) Advances in Knowledge Acquisition. EKAW 1996. Lecture Notes in Computer Science, vol 1076. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-61273-4_19
Download citation
DOI: https://doi.org/10.1007/3-540-61273-4_19
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-61273-5
Online ISBN: 978-3-540-68391-9
eBook Packages: Springer Book Archive