A methodology for developing integrated multi-domain service management systems

Abstract

This paper presents a methodology for designing and implementing Intra and Inter Domain (end-to-end) service management systems. In particular the methodology considers the integration & cooperation of management services from different service providers. The methodology uses enterprise modelling techniques and object oriented design for requirements capture and description, system development, implementation and deployment. It also supports the generation of service management system specifications based on ODP viewpoints. The methodology facilitates the reuse pre-existing computational components e.g. TINA C service architecture components in developing and implementing management solutions. To illustrate this methodology a case study is presented based on the development of subscription management services where the final delivered management service is based on the cooperation of different provider service management systems. The methodology was developed and is being trialled within the PROSPECT ACTS project.