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The Intelligent Helpdesk: Supporting Peer-Help in a University Course

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Intelligent Tutoring Systems (ITS 1998)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 1452))

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Abstract

Universities, experiencing growths in student enrollment and reductions in operating budgets, are faced with the problem of providing adequate help resources for students. Help resources are needed at an institution-wide and also at a course-specific level, due to the limited time of instructors to provide help and answer questions. The Intelligent IntraNet Peer Help Desk provides an integration and application of previously developed ARIES Lab tools for peer help to university teaching. One of its components, CPR, provides a subject-oriented discussion forum and FAQ-list providing students with electronic help. Another component, PHelpS, suggests an appropriate peer to provide human help. In both cases it is peer help, since the help originates from students themselves. The selection of the appropriate help resource (electronic or human) is based on modelling student knowledge and on a conceptual model of the subject material.

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Authors and Affiliations

  1. ARIES Laboratory, Department of Computer Science, University of Saskatchewan, Saskatoon, S7N 5A9, Canada

    Jim Greer, Gordon McCalla, John Cooke, Jason Collins, Vive Kumar, Andrew Bishop & Julita Vassileva

Authors
  1. Jim Greer
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  2. Gordon McCalla
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  3. John Cooke
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  4. Jason Collins
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  5. Vive Kumar
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  6. Andrew Bishop
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  7. Julita Vassileva
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Editor information

Editors and Affiliations

  1. Air Force Research Laboratory, 1880 Carswell Avenue, Lackland, AFB, TX, 78236-5507, USA

    Barry P. Goettl  & Valerie J. Shute  & 

  2. Mei Technology Corporation, 8930 Fourwinds Drive, #450, San Antonio, TX, 78239, USA

    Henry M. Halff

  3. Computer Science Department, St. Mary’s University, 1 Camino Santa Maria, San Antonio, TX, 78228-8524, USA

    Carol L. Redfield

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© 1998 Springer-Verlag Berlin Heidelberg

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Greer, J. et al. (1998). The Intelligent Helpdesk: Supporting Peer-Help in a University Course. In: Goettl, B.P., Halff, H.M., Redfield, C.L., Shute, V.J. (eds) Intelligent Tutoring Systems. ITS 1998. Lecture Notes in Computer Science, vol 1452. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-68716-5_55

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  • DOI: https://doi.org/10.1007/3-540-68716-5_55

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-64770-6

  • Online ISBN: 978-3-540-68716-0

  • eBook Packages: Springer Book Archive

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