Use of Ontologies for Organizational Knowledge Management and Knowledge Management Systems

Abstract

This chapter describes the role of ontologies and corporate taxonomies in managing the content and knowledge within organizations. Managing content in a reusable and effective manner is becoming increasingly important in knowledge centric organizations as the amount of content generated, both text based and rich media, is growing exponentially. Search, categorization and document characterization, content staging and content delivery are the key technology challenges in knowledge management systems. This chapter describes how corporate taxonomies and ontologies can help in making sense of huge amount of content that gets generated across the locations in different languages and formats Different information silos can be connected and workflow and collaboration can be achieved using ontologies. As the KM solutions are moving from a centralized approach to a distributed approach, a framework where multiple taxonomies and ontologies can co-exist with uniform interfaces is needed.