Abstract
Decision support systems (DSS) are computer-based information systems which support unstructured or semi-structured managerial decisions in organizations. While it is yet to be recognized on a wide scale, DSS have become extremely important in today’s world. Many reengineering exercises are actually built around DSS. A knowledge management infrastructure often fails as organizations cannot derive support for specific decisions from it. DSS are generally aimed at reducing the unstructuredness in a decision situation. A decision situation consists of the decision itself, the decision maker and the organizational environment. An attempt at developing a DSS essentially involves an attempt at reducing unstructuredness in the decision situation. This paper presents a framework which would allow decision analysts to identify such specific sources of unstructuredness at a much more refined level than the analysis available in the literature today.
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Vaidya, S.D., Seetharaman, P. (2007). Sources of Unstructuredness in Decision Situations: Towards a framework for DSS Development. In: Kulkarni, U., Power, D.J., Sharda, R. (eds) Decision Support for Global Enterprises. Annals of Information Systems, vol 2. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-48137-1_2
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DOI: https://doi.org/10.1007/978-0-387-48137-1_2
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