Abstract
Given the prevalent use of email, intelligent decisions need to be made regarding how best to manage email workloads. The email Strategy Investigation Model (eSIM) is a decision support system with this aim in mind. eSIM provides an analysis of the effects of different email processing strategies. The strategy of continuously monitoring email messages is modeled along with alternative strategies that attempt to control the interruptive nature of email while allowing for appropriate processing of email both with and without the use of key word alarm triggers. Simulation is used to model different arrival patterns of email and the flow of the knowledge worker’s focus of attention. A user of eSIM can compare various email processing strategies in deciding how best to manage his or her specific email challenges. This paper describes the eSIM decision support system in detail and provides an example of its use.
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Greve, R.A., Sharda, R., Kamath, M., Gupta, A. (2007). The Email Strategy Investigation Model (eSIM): A DSS for Analysis of Email Processing Strategies. In: Kulkarni, U., Power, D.J., Sharda, R. (eds) Decision Support for Global Enterprises. Annals of Information Systems, vol 2. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-48137-1_7
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DOI: https://doi.org/10.1007/978-0-387-48137-1_7
Publisher Name: Springer, Boston, MA
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