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Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion

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The Science of Service Systems

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Abstract

Over the past years service science has changed. Nowadays the object of research is highly professionalized complex service systems. For this area of research, service systems modeling provides concepts and formalized meta-models for describing service systems in a precise way. In this paper different aspects of service systems modeling are presented: (a) the specification of singular service components (component model), (b) the specification of the component’s resources (resource model), (c) the definition of interdependencies of service components relevant for configuration (product model) and (d) the temporal dependencies between service components necessary for defining process instances (process model). This paper offers a modeling-relevant definition of service systems, the theoretical foundation of the meta-model (based on a wide literature research) as well as the concepts and terms, necessary for modeling service systems. Finally, the advantages and limitations of service system modeling are discussed.

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Notes

  1. 1.

    As the precise description of the four sub-meta-models focuses on the aspects of service systems, the following description does not comprise the full meta-model. The complete meta-model can be found at http://bis.informatik.uni-leipzig.de/.

  2. 2.

    The complete meta-model can be found at http://bis.informatik.uni-leipzig.de/.

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Authors and Affiliations

  1. Faculty for Mathematics and Computer Science, Department of Computer Science, Business Information Systems, University of Leipzig, Johannisgasse 26, 04103, Leipzig, Germany

    Martin Böttcher

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  1. Martin Böttcher
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  2. Klaus-Peter Fähnrich
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Editors and Affiliations

  1. Department of Information Systems, W. P. Carey School of Business, Main Campus PO BOX 874606, Tempe, 85287, Arizona, USA

    Haluk Demirkan

  2. IBM Research - Almaden, Harry Road 650, San Jose, 95120-6099, California, USA

    James C. Spohrer

  3. IBM Almaden Research Center, San Jose, 95120-6099, California, USA

    Vikas Krishna

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Böttcher, M., Fähnrich, KP. (2011). Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion. In: Demirkan, H., Spohrer, J., Krishna, V. (eds) The Science of Service Systems. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-8270-4_8

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  • DOI: https://doi.org/10.1007/978-1-4419-8270-4_8

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