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Agile Support and Maintenance of IT Services

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Information Systems Development

Abstract

In this paper, we deal with agile and lean support and maintenance of IT services. Agile approaches are considered as software development approaches mostly, but the usage of agile principles and techniques also brings a lot of benefits to the support and maintenance. Common support and maintenance standards, recommendations and methods are process oriented and omit human aspect. Paper takes a critical viewpoint of process-orientation. We define agile and lean support and maintenance principles and control framework for improvement and implementation of these principles in IT services. The described approach was piloted in 13 IT services. Achievements are enclosed as verification of practical results and benefits.

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Author information

Authors and Affiliations

  1. Tieto/University of Ostrava, Ostrava, Czech Republic

    Jaroslav Prochazka

Authors
  1. Jaroslav Prochazka
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Corresponding author

Correspondence to Jaroslav Prochazka .

Editor information

Editors and Affiliations

  1. Fac. Mathematics & Physics, Dept. Software Engineering, Charles University Praha, Malostranske nam. 25, Praha 1, 118 00, Czech Republic

    Jaroslav Pokorny

  2. Dept. Information Technologies, Attn. Prof. Jiri Vorisek, Prague University of Economics, Nam. W. Churchilla 4, Praha, 130 67, Czech Republic

    Vaclav Repa

  3. Fac. Mathematics & Physics, Charles University, Praha, Malostranske nam. 25, Praha 1, 118 00, Czech Republic

    Karel Richta

  4. College of Business & Economics, Dept. Information Technology &, Boise State University, Univesity Dr. 1910, Boise, 83725-1615, Idaho, USA

    Wita Wojtkowski

  5. Fac. Information Technology, Monash University, Clayton, 3800, Victoria, Australia

    Henry Linger

  6. Dept. Accountancy & Finance, National University of Ireland, University Road, Galway, Ireland

    Chris Barry

  7. Dept. Accountancy & Finance, National University of Ireland, University Road, Galway, Ireland

    Michael Lang

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© 2011 Springer Science+Business Media, LLC

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Prochazka, J. (2011). Agile Support and Maintenance of IT Services. In: Pokorny, J., et al. Information Systems Development. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-9790-6_48

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  • DOI: https://doi.org/10.1007/978-1-4419-9790-6_48

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  • Publisher Name: Springer, New York, NY

  • Print ISBN: 978-1-4419-9645-9

  • Online ISBN: 978-1-4419-9790-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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