Skip to main content
SpringerLink
Log in

Applied Heuristic Evaluation in the System Development Process

  • Conference paper
Tools for Working with Guidelines

  • 173 Accesses

Abstract

Heuristic evaluation is a usability inspection method that has great practical use during the system development process. One major benefit of using an inspection method like heuristic evaluation is the identification of usability problems very early in the development process, which in turn means reduced costs due to changes later on in the process. This paper describes the heuristic evaluation as a five-step process. Going through these steps enhance the effectiveness of the method and ensure that the result will be relevant to the specific development process.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Nielsen, J.: Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier. In: Bias, R.G., Mayhew, D.J.: Cost-Justifying Usability. Academic Press, New York (1994)

    Google Scholar 

  2. Göransson, B., Sandbäck, T.: Usability Designers Improve the User-Centred Design Process. In: Proc. of Interact’99. Chapman & Hall, London (1995)

    Google Scholar 

  3. Jeffries, R., Miller, J.R., Wharton, C., Uyeda, K.M.: User Interface Evaluation in the Real World: A Comparison of Four Techniques. In: Proc. of Conf. on Human Factors in Computing Systems CHI’91 (New Orleans, April 28-May 3, 1991). Addison-Wesley, Reading (1991) 119–124

    Google Scholar 

  4. Gould, J.D., Boies, S.J., Ukelson, J.: How to Design Usable Systems. In: Helander, M, Landauer, T.K., Prabhu, P., (eds.): Handbook of Human-Computer Interaction. Elsevier Science, Amsterdam (1997) 231–254

    Google Scholar 

  5. Nielsen, J., Usability Engineering. Academic Press Professional, New York (1993)

    MATH  Google Scholar 

  6. Dumas, J.S., Redish, J.C.: A Practical Guide to Usability Testing. Ablex Publishing Corp., Norwood (1993)

    Google Scholar 

  7. Martin, J.: Rapid Application Development. MacMillan Publishing Company, New York (1991)

    Google Scholar 

  8. Nielsen, J., Molich, R.: Heuristic Evaluation of User Interfaces. In: Proc. of Conf. on ACM Human Factors in Computing Systems CHI’90 (Seattle, April 1–5, 1990). Addison-Wesley, Reading (1991) 1–5

    Google Scholar 

  9. Nielsen, J.: Finding Usability Problems Through Heuristic Evaluation. In: Proc. of ACM Conf. on Human Factors in Computing Systems CHI’92 (Monterey, May 3–7, 1992). Addison-Wesley (1992) 3–7

    Google Scholar 

  10. Nielsen, J.: Enhancing the Explanatory Power of Usability Heuristics. In: Proc. of ACM Conf. on Human Factors in Computing Systems CHI’94 (Boston, April 24–28, 1994), ACM Press, New York (1994) 24–28

    Google Scholar 

  11. Nielsen, J.: Heuristic Evaluation. In: Nielsen, J.: Mack, R.L. (eds.): Usability Inspection Methods. John Wiley & Sons, New York (1994)

    Google Scholar 

  12. Preece, J.: Human Computer Interaction. Addison-Wesley, New York (1994)

    Google Scholar 

  13. Fransson, J.: Using Heuristic Evaluation for Usability Testing Of Prototypes. In: Bullinger H.-J., Vossen, P.H. (eds.): Adjunct Proc. of the 8`n Int. Conf. on Human-Computer Interaction HCI International ’99 (Munich, August 22–27, 1999). Lawrence Erlbaum, Mahwah (1999)22–27

    Google Scholar 

  14. Fransson, J., Hörberg, U., Andersson, B.P.: Heuristic Evaluation of The Prototype of the Command And Control Support System for Battalion And Below - An Evaluation of the Graphical User Interface (in Swedish). FOA-R--00–01442–505—SE. Defense Research Establishment, Linköping (2000)

    Google Scholar 

  15. Fransson, J., Hörberg, U., Ström, M.: Heuristic Evalution (in Swedish). FOA MEMO 001041/L. Defense Research Establishment, Linköping (2000)

    Google Scholar 

  16. Newman, W.M., Lamming, M.G.: Interactive System Design. Addison-Wesley, New York, (1995)

    Google Scholar 

  17. Virzi, R.A.: Usability Inspection Methods. In: Helander, M., Landauer, T.K., Prabhu, P. (eds.): Handbook of Human-Computer Interaction. Elsevier Science, Amsterdam (1997) 705–715

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Defense Research Establishment, P O Box 1165, SE-581 11, Linköping, Sweden

    Johan Fransson

  2. Tankeverket — Usability Design, P O Box 72, SE-541 22, Skövde, Sweden

    Bo Peter Andersson

Authors
  1. Johan Fransson
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Bo Peter Andersson
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Institut d’Administration et de Gestion (IAG), Université catholique de Louvain (UCL), Place des Doyens 1, B-1348, Louvain-la-Neuve, Belgium

    Jean Vanderdonckt

  2. Laboratoire Interaction Homme Systèmes, Université Toulouse 1, Place Anatole, 31042, Toulouse Cedex, France

    Christelle Farenc

Rights and permissions

Reprints and permissions

Copyright information

© 2001 Springer-Verlag London

About this paper

Cite this paper

Fransson, J., Andersson, B.P. (2001). Applied Heuristic Evaluation in the System Development Process. In: Vanderdonckt, J., Farenc, C. (eds) Tools for Working with Guidelines. Springer, London. https://doi.org/10.1007/978-1-4471-0279-3_16

Download citation

  • DOI: https://doi.org/10.1007/978-1-4471-0279-3_16

  • Publisher Name: Springer, London

  • Print ISBN: 978-1-85233-355-3

  • Online ISBN: 978-1-4471-0279-3

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics

Search

Navigation