Abstract
We argue that the use of a user-centred design approach necessarily involves some form of story telling or narrative. Given that both the potential end-users and the designers themselves often (perhaps usually) have different interests and points-of-view to present, the resultant co-constructed narrative describing the desired interactive system is inevitably the product ofcompromise. We describe how such an unwanted compromise can arise and how the process by which it arose can be unpicked using Bakhtin’s approach to the analysis of narrative.
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© 2001 Springer-Verlag London
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Turner, P., Turner, S., McCall, R. (2001). Getting the Story Straight. In: Blandford, A., Vanderdonckt, J., Gray, P. (eds) People and Computers XV—Interaction without Frontiers. Springer, London. https://doi.org/10.1007/978-1-4471-0353-0_16
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DOI: https://doi.org/10.1007/978-1-4471-0353-0_16
Publisher Name: Springer, London
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