Abstract
This study is part of research that is investigating the notion that human performance in dynamic and intentional decision making environments, such as ambulance dispatch management, can be improved if information is portrayed in a manner that supports the decision strategies invoked to achieve the goal states of the process being controlled. Hence, in designing interfaces to support real-time dispatch management decisions, it is suggested that it would be necessary to first discover the goal states and the decision strategies invoked during the process, and then portray the required information in a manner that supports such a user group’s decision making goals and strategies.
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© 1997 Springer-Verlag London
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Wong, W.B.L., Sallis, P.J., O’Hare, D. (1997). Eliciting Information Portrayal Requirements: Experiences with the Critical Decision Method. In: Thimbleby, H., O’Conaill, B., Thomas, P.J. (eds) People and Computers XII. Springer, London. https://doi.org/10.1007/978-1-4471-3601-9_23
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DOI: https://doi.org/10.1007/978-1-4471-3601-9_23
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