Abstract
Despite widespread PC use in recent decades, many users remain anxious about their ability to cope with computers. This paper reports a study evaluating how interface features contribute to computer anxiety. Key constructs include cultural and individual differences, interface quality, self-efficacy, ease of use, user attitudes and intended usage behaviour. Findings indicate that anxious users prefer innovative I/O devices, experience low self-efficacy, and dislike inconsistent status messages and blocked-option menus. Intended usage behaviour appears to be inversely related to levels of computer anxiety. These findings provide moderate support for a modified Technology Acceptance Model proposed by the study.
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Day, D., Mäkirinne-Crofts, P. (1997). Computer Anxiety and the Human-Computer Interface. In: Thimbleby, H., O’Conaill, B., Thomas, P.J. (eds) People and Computers XII. Springer, London. https://doi.org/10.1007/978-1-4471-3601-9_6
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DOI: https://doi.org/10.1007/978-1-4471-3601-9_6
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