Abstract
This study investigated if cognitive skills, mood, attitudes and personality traits influence quality perceptions, modality choice (speech vs. touch), and performance. It was shown that attitudes and mood are related to quality perceptions while performance is linked to personality traits. Modality choice is influenced by attitudes and personality. Cognitive abilities had no effect.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Wolters M, Engelbrecht K-P, Gdde F, Möller S, Naumann A, Schleicher R (2010) Making it easier for older people to talk to smart homes: Using help prompts to shape users’ speech. Universal Access in the Information Society, 9(4):311–325
Chalmers PA (2003) The role of cognitive theory in human-computer interface. Computers in Human Behavior 19(5):593–607
Carmichael A (1999) Style guide for the design of interactive television services for elderly viewers. Independent Television Commission, 1: 1–100
Wechsung I, Engelbrecht K-P, Naumann A, Schaffer S, Seebode J, Metze F, Möller S (2009) Predicting the quality of multimodal systems based on judgments of single modalities. In Proc. Interspeech 2009, Brighton, pp 1827–1830
Wechsung I, Naumann A (2009) Evaluating a multimodal remote control: The interplay between user experience and usability. In Proc. IEEE QOMEX 2009, San Diego, pp 19–22
Naumann A, Wechsung I, Hurtienne J (2010) Multimodal interaction: A suitable strategy for including older users? Interacing with Computers, 2010.
Hornbaek K, Law EL (2007) Meta-analysis of correlations among usability measures, In Proc. CHI 2007, pp 617–626
Oviatt SL, Coulston R, Lunsford R (2004) When do we interact multimodally? Cognitive load and multimodal communication patterns. In Proc. ICMI 2004, pp. 129–136
Wechsung I, Engelbrecht K-P, Naumann A,Möller S, Schaffer S, Schleicher R (2010) Investigating modality selection strategies, In: Proc. of IEEE workshop on spoken language technology (SLT 2010), pp 31–36
Chen C, Czerwinski M, Macredie R (2000) Individual differences in virtual environments, Journ of the American Society for Inform. Science, 51(6):499–507
Dillon A,Watson C (1996) User analysis in HCI -the historical lessons from individual differences research. International Journal of Human-Computer Studies 45(6) 619–637
Wolters M, Georgila K, Moore JD, Logie RH, MacPherson SE, Watson M (2009) Reducing working memory load in spoken dialogue systems. Interacing. with Computers, 21(4):276–287
Doolittle PE, Terry KP, Mariano GJ (2009) The effects of working memory capacity on learning and performance in multimedia learning environments. In R. Zheng (Ed.), Cognitive effects of multimedia learning, pp 17–33
Jawahar IM, Elango B (2001) The effect of attitudes, goal setting and selfefficacy on end user performance. Journal of End User Computing, 13(2):40–45
Burnett GE, Ditsikas D (2006) Personality as a criterion for selecting usability testing participants. In In proceedings of IEEE 4th International conference on Information and Communications Technologies
Matilla M, Karjaluoto H, Pento T (2003) Internet banking adoption among mature customers: early majority or laggards? Journal of Services Marketing, 17(5): 514528
Angel A, Hartmann J, Sutcliffe A (2009) The effect of brand on the evaluation of websites. In Proc. INTERACT 09, pp. 638–651
Bless H, Schwarz N, Clore GL, Golisano V, Rabe C, WlkM(1996) Mood and the use of scripts: Does being in a happy mood really lead to mindlessness? Journal of Personality and Social Psychology, 71: 665679
Kahneman D (1999) Objective happiness. In: Kahneman D, Diener E, Schwarz N (Eds.) Well-being: Foundations of hedonic psychology, Russell Sage Foundation, New York, pp 3–25
Schupp J, Gerlitz J-Y (2008) BFI-S: Big Five Inventory-SOEP. Zusammenstellung sozialwissenschaftlicher Items und Skalen [collection of socioscientific items and scales]. GESIS, Bonn
Borkenau P, Ostendorf F (1994) Das NEO Fnf-Faktoren-Inventar (NEO-FFI): Handanweisung [The NEO Five-Factor-Inventory: Manual]. Hogrefe, Gttingen.
Karrer K,Glaser C, Clemens C, Bruder C (2009) Technikaffinitt erfassen der Fragebogen TA-EG [Assessing technical affinity - the questionnaire TA-EG]. In Lichtenstein A, Stel C, Clemens C (Eds) Der Mensch als Mittelpunkt technischer Systeme. 8. Berliner Werkstatt Mensch-Maschine-Systeme, VDI Verlag, Dsseldorf, pp 196–201
Andrews FM, Withey SB, (1976). Social indicators of well-being.Plenum, New York.
Hassenzahl M, Monk A (2010) The inference of perceived usability from beauty. Human-Computer Interaction, 25(3):235–260
Hassenzahl,M(2004) The thing and I: understanding the relationship between user and product. In: Blythe MA, Overbeeke K, Monk AF, and Wright PC (Eds.) Funology: From Usability To Enjoyment, Kluwer Academic, Norwell, pp 31–42
Eilers K, Nachreiner F, Ha¨necke K (1986) Entwicklung und U¨ berpru¨fung einer Skala zur Erfassung subjektiv erlebter Antrengung [Development and evaluation of a scale to assess subjectively perceived effort]. Zeitschrift f¨ır Arbeitswissenschaft, 40: 215224
De Waard D (1996) The measurement of drivers’ mental workload. PhD thesis, University of Groningen.
Tewes U (1991) HAWIE-R. Hamburg-Wechsler-Intelligenztest für Erwachsene [Hamburg-Wechsler-intelligence test for adults, Huber, Bern
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer Science+Business Media, LLC
About this paper
Cite this paper
Wechsung, I., Schulz, M., Engelbrecht, KP., Niemann, J., Möller, S. (2011). All Users Are (Not) Equal - The Influence of User Characteristics on Perceived Quality, Modality Choice and Performance. In: Delgado, RC., Kobayashi, T. (eds) Proceedings of the Paralinguistic Information and its Integration in Spoken Dialogue Systems Workshop. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-1335-6_19
Download citation
DOI: https://doi.org/10.1007/978-1-4614-1335-6_19
Published:
Publisher Name: Springer, New York, NY
Print ISBN: 978-1-4614-1334-9
Online ISBN: 978-1-4614-1335-6
eBook Packages: EngineeringEngineering (R0)