Abstract
In Spoken Language Dialogue Systems (SLDS) there is a growing trend to make the system act more human-like to render the dialogue more agreeable for the user. One of the methods to achieve these system qualities is to take into account the way that the user is feeling and to react appropriately. However, it is not clear what appropriate means in this context. What is the system to do when sensing a specific emotion? Is the appropriate reaction user-dependent? Situation-dependent? Context-dependent? Is the appropriate reaction dependent on the complex process of neurotransmitters circulating in the brain system of the user at the moment of the reaction? In order to address some of the questions above we conduct a Wizard-of- Oz study based on the findings of a preliminary study. We are collecting data about different kinds of users that are put in a cognitively demanding situation. We try to find out relations between different types of users and different types of system strategies that address their emotional state.
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Bertrand, G., Nothdurft, F., Minker, W., Traue, H., Walter, S. (2011). Adapting Dialogue to User Emotion - A Wizard-of-Oz study for adaptation strategies. In: Delgado, RC., Kobayashi, T. (eds) Proceedings of the Paralinguistic Information and its Integration in Spoken Dialogue Systems Workshop. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-1335-6_28
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DOI: https://doi.org/10.1007/978-1-4614-1335-6_28
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