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Conflict in the Value Chain: An Analysis of Competitive Advantage in Requirements Management of ERPs

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Building Sustainable Information Systems

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Abstract

There are differing opinions about whether an organization gains a competitive advantage (CA) from an enterprise resource planning (ERP) system. However, the basic question in this paper concerns how receiving a competitive advantage from customizing an ERP influences the feedback loop in the ERP development chain. The paper suggests how the interests ERP development chain stakeholders have in maintaining or improving their competitive advantage in their own markets is complex and potentially conflictual and in some circumstances may hinder the development of future ERPs. From a set of theoretical propositions, eight scenarios are proposed. These scenarios are then illustrated from interviews with stakeholders in the ERP development chain. Just from our initial research, we uncovered evidence for six of these eight scenarios.

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Author information

Authors and Affiliations

  1. Department of Informatics, Lund University, Ole Römers väg 6, SE-223 63, Lund, Sweden

    Björn Johansson

  2. Manchester Accounting and Finance Group, University of Manchester, M29, Crawford House, Manchester, M13 9PL, UK

    Mike Newman

Authors
  1. Björn Johansson
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  2. Mike Newman
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Corresponding author

Correspondence to Björn Johansson .

Editor information

Editors and Affiliations

  1. Monash University, Caaulfield East, Victoria, Australia

    Henry Linger

  2. Monash University, Caulfield East, Victoria, Australia

    Julie Fisher

  3. Box Hill Institute, Box Hill, Victoria, Australia

    Andrew Barnden

  4. National University of Ireland, Galway, Ireland

    Chris Barry

  5. National University of Ireland, Galway, Ireland

    Michael Lang

  6. City University of Hong Kong, Kowloon, Hong Kong SAR

    Christoph Schneider

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© 2013 Springer Science+Business Media, LLC

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Johansson, B., Newman, M. (2013). Conflict in the Value Chain: An Analysis of Competitive Advantage in Requirements Management of ERPs. In: Linger, H., Fisher, J., Barnden, A., Barry, C., Lang, M., Schneider, C. (eds) Building Sustainable Information Systems. Springer, Boston, MA. https://doi.org/10.1007/978-1-4614-7540-8_20

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  • DOI: https://doi.org/10.1007/978-1-4614-7540-8_20

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  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-1-4614-7539-2

  • Online ISBN: 978-1-4614-7540-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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