Abstract
As service industry has gradually been the domination of world economy, research and practice on service and service system development is now flourishing as a hotspot in both academia and industry. Service engineering, referring to the methodology for service system modeling, development and deployment with the support of information technologies, has great significance to improve the quality and efficiency of service enterprises. However, until today there are still lack of enough attentions on such methodology. To address this issue, in this paper we present a service-oriented model driven architecture named SMDA, which extends UML to USML to describe service model and support the interoperability between heterogeneous service model, uses service component to build service system and adopts a QFD based service evaluation method to evaluate the service models and service system. This paper is to provide solution for establishing service systems to respond customer requirements in an “agile” style.
This is a preview of subscription content, log in via an institution to check access.
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
9 References
Jim Spohrer, Paul Maglio, (2005) Emergence of Service Science: Services Sciences, Management, Engineering (SSME) as the Next Frontier in Innovation, Nordic Service Innovation Workshop, Oslo, Norway, October 25th, 2005.
IBM. Service Science, Management and Engineering (SSME). http://www.research.ibm.com/SSME/
Paul P. Maglio, Savitha Srinivasan, Jeffrey T. Kreulen, Jim Spohrer, (2006) Service Systems, Service Scientists, SSME, and Innovation. Communications of the ACM, 49(7): 81–85.
Shostack G.L., (1984) Designing Services that Deliver. Harvard Business Review, January-February: 133–139.
Congram C. AND Epelman M., (1995) How to Describe Your Service Paper. International Journal of Service Industry Management, 6(2): 6–23.
G.D. Rodosek, (2003) A generic model for IT services and service management. IFIP/IEEE Eighth International Symposium on Integrated Network Management, 171–184.
G.D. Rodosek, T. Kaiser, R. Rodosek, (1999) A CSP approach to IT service management. Proceedings of the Sixth IFIP/IEEE International Symposium on Integrated Network Management, 945–946.
Gummesson E., (1993) Quality Management in Service Organizations — An Interpretation of the Service Quality Phenomenon and a Synthesis of International Research. ISQA, New York, NY.
R.D. Mascio, (2003) Service Process Control: a Method to Compare Dynamic Robustness of Alternative Service Processes. Journal of Process Control, 13(7): 645–653.
Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman, (1988) Communication and Control Processes in the Delivery of Service Quality. Journal of Marketing, 52: 36.
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry, (1988) SERVQUAL: a multiple-item scale for measuring consumer perceptions of the service quality. Journal of Retailing, 64(1): 12–40.
C-P. Praeg, U. Schnabel, (2006) IT-Service Cachet-Managing IT-service performance and IT-service quality. Proceedings of the 39th Hawaii International Conference on System Sciences, Kauai, USA. IEEE Computer Society.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2007 Springer-Verlag London Limited
About this paper
Cite this paper
Xu, X.F., Mo, T., Wang, Z.J. (2007). SMDA: A Service Model Driven Architecture. In: Gonçalves, R.J., Müller, J.P., Mertins, K., Zelm, M. (eds) Enterprise Interoperability II. Springer, London. https://doi.org/10.1007/978-1-84628-858-6_33
Download citation
DOI: https://doi.org/10.1007/978-1-84628-858-6_33
Publisher Name: Springer, London
Print ISBN: 978-1-84628-857-9
Online ISBN: 978-1-84628-858-6
eBook Packages: EngineeringEngineering (R0)