Abstract
In this chapter, we describe the genesis and use of an artifact that became a resource for a wide range of activities. We discuss how the creation and use of the rush cheat sheet (RCS) and its associated representations at the Dallas-Ft. Worth TRACON (Tower Radar Approach Control) brought together information and expert knowledge across organizational boundaries. Multi-organizational information became synthesized in a composite that could be used as a resource uniquely by the contributing organizations, as well as by different roles within each organization.
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Halverson, C.A., Ackerman, M.S. (2008). The Birth of an Organizational Resource: The Surprising Life of a Cheat Sheet. In: Resources, Co-Evolution and Artifacts. Computer Supported Cooperative Work. Springer, London. https://doi.org/10.1007/978-1-84628-901-9_1
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DOI: https://doi.org/10.1007/978-1-84628-901-9_1
Publisher Name: Springer, London
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