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Service Value Meta-Model: An Engineering Viewpoint

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Enterprise Interoperability IV

Abstract

Various tangible or intangible values are the ultimate outputs of service systems. In service engineering, the comprehensive description of service value is a key step that helps service engineers design and develop high-quality interoperable service systems that will deliver expected values to customers and providers. In this paper, a service value metamodel is put forward from an engineering point of view. First, the objective of service value modeling is extensively analyzed. Then, the various essential aspects of service value that have significance for service system design are presented and each aspect is illustrated in detail by a set of concepts. Based on this meta-model, a multi-level service value model and the corresponding value-oriented service engineering process are briefly introduced.

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Author information

Authors and Affiliations

  1. Research Centre of Intelligent Computing for Enterprises and Services (ICES), Harbin Institute of Technology, 150001, Harbin, China

    Zhongjie Wang, Xiaofei Xu & Chao Ma

  2. IBM China Research Laboratory, 100094, Beijing, China

    Alice Liu

Authors
  1. Zhongjie Wang
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  2. Xiaofei Xu
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  3. Chao Ma
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  4. Alice Liu
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Editor information

Editors and Affiliations

  1. Future Manufacturing Applied Research Centre, Coventry University, CV1 5FB, Coventry, UK

    Keith Popplewell

  2. Mechanical and Manufacturing Engineering, Loughborough University, LE11 3TU, Leicestershire, UK

    Jenny Harding

  3. Research Centre on Production Management and Engineering EPSA, Polytechnic University of Valencia, Pza Ferrandiz y Carbonell, 2, 03801, Alcoy, Spain

    Raul Poler

  4. Grupo de Integración y Re-Ingeniería de Sistemas DLSI, Universidad Jaume I., Av Sos Banyant s/n, 12071, Castellon, Spain

    Ricardo Chalmeta

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© 2010 Springer-Verlag London Limited

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Wang, Z., Xu, X., Ma, C., Liu, A. (2010). Service Value Meta-Model: An Engineering Viewpoint. In: Popplewell, K., Harding, J., Poler, R., Chalmeta, R. (eds) Enterprise Interoperability IV. Springer, London. https://doi.org/10.1007/978-1-84996-257-5_19

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  • DOI: https://doi.org/10.1007/978-1-84996-257-5_19

  • Publisher Name: Springer, London

  • Print ISBN: 978-1-84996-256-8

  • Online ISBN: 978-1-84996-257-5

  • eBook Packages: EngineeringEngineering (R0)

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